Frequently Asked Questions

Sales

Which areas does Five Star Subaru serve? 

 At Five Star Subaru we’re proud to help drivers around Grapevine, Fort Worth and Dallas, Texas with all their automotive needs. Stop by and shop with us today or contact us!   

Do you sell electric vehicles? 

Absolutely! At Five Star Subaru you can find the all-electric Subaru Solterra. Schedule your test drive today!   

Do you do car loans for people with bad credit?
Here at Sam Pack's Five Star Subaru, our friendly team of finance experts has experience working with customers from all walks of life. No matter what your credit situation looks like, they will do their very best to find a deal that suits your needs. Contact the team or just stop by and see us in Grapevine, TX today!

Do you sell used cars?
Most definitely! In addition to our quality new Subarus, Sam Pack's Five Star Subaru also boasts a great selection of reliable used cars, trucks, and SUVs from a number of different brands. Shop our inventory to find the one that's right for you, then stop on by to see us in Grapevine, TX today!

Do you sell used cars under $20,000?

Yes, at Five Star Subaru you’ll also find a wide selection of used cars below 20K because we’re conscious of your budget and we want you to find a reliable vehicle! Shop here!

Which Subaru model has the most cargo space?
The largest Subaru vehicle is the Subaru Ascent. Boasting up to a Texas-sized 86.5 cubic feet of cargo space, it's the ideal choice to carry even the biggest crew. Schedule your test drive today to come check one out in person at Sam Pack's Five Star Subaru in Grapevine, TX today!

Which Subaru gets the best gas mileage?
The most fuel-efficient Subaru on the market is the Subaru Impreza, which can return up to 36 highway mpg. Or, if you have your heart set on a Subaru hybrid, check out the Crosstrek Hybrid, as it boasts a 90 MPGe rating and 480-mile total driving range.

Can I get a loan for a car if I'm self-employed?
Our finance team has experience working with customers from all walks of life. They can help you find a car that fits your needs while still staying within your budget. Give us a call today!

Do you have a military discount?
Subaru of America is offering eligible U.S. Military personnel and retirees a $500 bonus toward the purchase of a new Subaru.

What are the dimensions of the Outback?
The dimensions of the 2022 Subaru Outback are 191? L x 73-75? W x 66-67? H. Give us a call to schedule your test drive and come see one in person today!

Do you sell certified cars?
We have a great selection of certified pre-owend Subarus. Each one comes with a factory-backed 7-year/100,000-mile powertrain warranty with a $0 deductible, a CARFAX vehicle history report, 24/7 roadside assistance, a 3-month trial subscription to SiriusXM satellite radio, and up to $500 in owner loyalty cash. Shop now!

What credit score do I need to get a car loan?
Our finance team has experience working with customers from all walks of life. No matter what your situation is, we will do everything we can to get you in the vehicle you want at a price you can afford. Give our team a call today to see what they can do for you!

Service

How do you tell tire size for a car?
The tire size for your vehicle and wheels can be found in two places: on the sidewall of your tire and inside the frame of the driver side door. If you need additional assistance with your tires or any other part of your car, don't hesitate to reach out to the friendly team at Sam Pack's Five Star Subaru in Grapevine, TX today!

How do you check transmission fluid?
It's a lot like checking your oil! With the engine warmed up, leave the car idling in park on a level surface. Pull out the dipstick, wipe it clean, replace it slowly, and then pull it back out. Check the fluid level-how high the fluid comes up on the dipstick-against the "full" and "low" or "fill" marks on the dipstick. If you need help with your transmission fluid or anything else with your car, feel free to schedule a service appointment with the friendly team at Sam Pack's Five Star Subaru in Grapevine, TX today!

How long does an oil change take?
Typically, you can expect an oil change to take around 30-45 minutes. While you wait, you can enjoy the amenities of our service lounge. Give us a call to schedule your oil change today!

How often should I get my brake fluid changed?
A good rule to follow is to have your mechanic check your brakes and brake fluid during every oil change. They'll be able to give you the best feedback on how your brakes are working and if they need new fluid. Most drivers find they need to change their brake fluid every four to five years.

What does it mean to bleed brakes?
Bleeding the brakes is a common procedure aimed at removing air from the hydraulic brake system on your vehicle. The process involves opening a valve to allow air (and some brake fluid) to escape under pressure.

Can I schedule a service appointment online?
Absolutely! You can schedule your service appointment on our website in a few short clicks right from the convenience of your couch and without ever having to pick up the phone! Schedule online now.

Can I get my vehicle serviced with you even if I didn't buy it from you?
Of course! Our service team works on most makes and models, even if the vehicle wasn't originally purchased from Five Star. Schedule your service appointment today!

Do you have service specials?
Yes! We often have special discounts on common services that we offer. They usually change every month, so check back often to get the best deal.

How do I check for a recall?

At Five Star Subaru, we’re dedicated to getting you back on the road safely in the event of a recall. Use our online recall check tool and enter your VIN to get started!

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Five Star Subaru

2651 William D. Tate Avenue
Grapevine, TX 76051
Driving Directions
817-494-1049
817-494-1078
817-203-8131
Monday 8:30AM - 8:00PM
Tuesday 8:30AM - 8:00PM
Wednesday 8:30AM - 8:00PM
Thursday 8:30AM - 8:00PM
Friday 8:30AM - 8:00PM
Saturday 8:30AM - 8:00PM
Sunday Closed
Monday 7:00AM - 7:00PM
Tuesday 7:00AM - 7:00PM
Wednesday 7:00AM - 7:00PM
Thursday 7:00AM - 7:00PM
Friday 7:00AM - 7:00PM
Saturday 8:00AM - 4:00PM
Sunday Closed
Monday 7:00AM - 6:30PM
Tuesday 7:00AM - 6:30PM
Wednesday 7:00AM - 6:30PM
Thursday 7:00AM - 6:30PM
Friday 7:00AM - 6:30PM
Saturday 8:00AM - 4:00PM
Sunday Closed

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