About Us
About Sam Pack
His Vision: The customer is the most important asset we have. At Five Star Subaru, we strive to make sure we go above and beyond their expectations, because we would not be where we are today if it were not for our wonderful customers and dedicated employees.
Mr. Pack is well known as a great leader in the industry, as well as being a great person to work for, and it shows in the dedication of his entire team as they strive to always put the customer first.
Our Objectives at Five Star Subaru
For our customers:
- Our mission is to provide a best-in-class experience in such a way that our customers know that we are their trusted friend in the automotive business.
- To continually look for ways to be more efficient and responsive to our customer needs, whether online, in person, in sales, service or parts.
- To be the Subaru dealership of choice in our market and beyond.
For our employees:
- To attract and retain team members that fully embrace our core values of INTEGRITY, CARING, SELF-DISCIPLINE, CONTINUOUS IMPROVEMENT AND FUN.
- To support an environment that values individual differences and encourages creativity and team work.
- To provide growth opportunities to help employees achieve their career goals.
For our community:
- To support our community with involvement from our employee showing how we care and leading by example.
- To protect our environment by minimizing waste and reducing energy consumption.
- See many examples below --- For more information click here.
- Main:817-494-1049
- Sales:817-494-1049
- Service:817-494-1078
- Parts:817-203-8131
- Mon - Sat8:30 AM - 8:00 PM
- SunClosed
- Labor DayClosed
- Mon - Fri7:00 AM - 7:00 PM
- Sat8:00 AM - 4:00 PM
- SunClosed
- Labor DayClosed
- Mon - Fri7:00 AM - 7:00 PM
- Sat8:00 AM - 4:00 PM
- SunClosed
Since Five Star Subaru opened in November of 2016, we have had the privilege of serving customers all over North Texas and, because of the support and business of people like you, we have grown to become the number one Subaru Dealer in all DFW. We have a warm, inviting and very comfortable facility with all the amenities you should expect and deserve, from comfortable waiting areas with televisions, free WIFI, a self-service snack bar and a fun and engaging kids play area, as well as a large service area to get you in and out as quickly as possible to save you valuable time.
In addition to providing the drivers of Grapevine, Texas with a vast selection of new Subaru Ascent, BRZ, Crosstrek, Forester, Impreza, Legacy, Outback, and WRX vehicles, we also carry a wide variety of quality used vehicles. At Five Star Subaru of Grapevine, we're dedicated to meeting all of your automotive needs; namely, assisting you in finding the model that best suits your lifestyle and your budget through conversations with our friendly and knowledgeable sales consultants and Subaru lease and financing experts.
After you've left our showroom and driven your new vehicle home, our long-term relationship has only just begun. Over the miles that you and your Subaru vehicle share, our technicians are available to carry out your model's routine maintenance needs as well as any complex work you may need over time. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, our mission here at Five Star Subaru of Grapevine is to live up to Sam Pack's longstanding and respected reputation of delivering a truly FIVE STAR EXPERIENCE! We strive to ensure you are given a best in class car buying experience and deliver the greatest customer service to all our valued guests! We are eager and delighted to aid you in a way that matches your every automotive need.
To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
Warmest regards.
Tony Hooman - General Manager
