Customer Testimonials in Grapevine TX
Five Star Subaru has to be one of best dealerships I have ever had the pleasure of dealing with. From the moment we purchased our vehicle with, Cooper, from the service with,Matthew and Jason, Service Manager. I highly recommend this dealership.
The team always collaborates to care for my car needs and always takes extra time and care. Love them
As a returning customer since 2019 Five Star Subaru has the best dealership and service department. I am always made to feel welcomed whenever I visit and have received consistently great service!
They went above and beyond to get me into the car of my dreams. Extremely friendly service and a wide variety of Subarus to chose from
The process from beginning to end was professional and expedient. Drew gassner was excellent and professional
Excellent Customer Service, great communication, short wait time, clean waiting room and restroom, outstanding services
Easy sale. Had the car ready with the accessories I wanted. The shortest time to buy I've ever experienced and that's with Subaru financing
The Professional excellency with the different jobs. Excellent Customer Service & they listen to the Customer. All employees walk around as if they enjoy being at Work.
I had visited Taylor for a test drive In June or July - told him that I would give him a call when ready to buy and that if I bought I would buy from him and Five Star. He sent a nice follow up e-mail but did not hound me with calls. I was ready to buy in September, gave him a call and he prepared all the info I asked for. Super easy transaction, no high pressure and he made the sale. This is our second Subaru from Five Star.
Travis is my service advisor and he is excellent. He is very knowledgeable and I am very satisfied with the work done on my Outback.
I bought this car online, site unseen, and had it delivered to Florida. I felt very comfortable doing so after speaking with the staff and reading other people‘s online reviews. I have to agree with all of the great reviews because this dealership is top-notch! They are professional and not pushy, and want you to be happy with your purchase. Thank you for making this transaction so easy for me. The car is exactly as stated, and I would be happy to do business here again in the future.
Have always had great service at Five Star Subaru. I have had Four years and counting on a team that cares about their customers.
The service was Great. Very timely, addressing every issue i had. The service people were easy to understand and explained everything. The waiting area, with Tv, drinks and snacks was OK too. Thanks Jerry
I am a 40 year automotive tech and it’s really hard to leave my car with someone else to work on. The service department an 5 Star goes out of their way to make sure you are satisfied. Robert A.
Came in to look at a pre-owned 2014 Toyota Corolla to be my son's first car. Troy Pace greeted us as we came in and was very knowledgeable and helpful thru the whole process. The buying process was quick and easy. Definitely recommend Five Star Subaru in the future.
Five Star Subaru Grapevine is definitely the place to buy a Subaru! They offer the most complete know how of this brand of cars and transfers this knowledge along to us customers. Their inventory and selection of cars is second to none.
Bought a used car here rather than pay a larger repair bill for an older car
Customer Service was great got everything I needed handled and completed on time appreciate the no hassle already went back and bought more.
Your customer service Hayden k. did fantastic job for doing assisted all the service i needed. Also she’s very nice person and happy too.
Would have liked more for my trade in. I hope the service department is good.
Bought 2 Subarus there so far, customer service is always awesome. Matt and Jose have been the latest service writers I've had the pleasure of working with lately. You all should be proud to have those 2 representing the brand. Thanks...
I worked with Steve Joslin. I will recommend him to anyone who needs a Subaru.
Taylor was friendly and professional and he listened to what I was looking for in a new car. Ryan explained everything perfectly and was very helpful. I will definitely recommend five star Subaru to my friends and family!
Very friendly and knowledgeable service writer, he really took the time to explain the process. Thanks to Kyle Calvaruso for making this a painless and pleasant experience!
Excellent service. Deon was informative and friendly. Taught me what zI needed to know. Will definitely be back!!!
perfect, A+ , very fast, detail, nice inspection, everything you need is detailed, easy to set and appointment
negotiated price online - once it's agreed upon - visited the dealership and in and out in under 2 hours. NO hassle.
Everyone was friendly, the sale went smoothly and appreciate the fact they were as quick as they were.
Purchased window deflectors from Five Star and spoke with Service advisor Deion immediately thereafter. Deion was able to schedule my installation for the next day which worked perfectly with my schedule. Service appointment went great and work performed was spot-on.
My husband and I just purchased a vehicle from Five Star Subaru Grapevine and the experience was by far the best experience I have ever had purchasing a vehicle. Steve Joslin was AMAZING from the start. Super informative, not pushy and really cared to learn what we were looking for. When we had a family emergency in the midst of our car buying process he was patient and considerate, ultimately leading us to want to buy a car even more! Corbin assisted us with the financing side and he was absolutely amazing as well. I would 10/10 recommend purchasing a car ... Read More Yelp - Sep 30, 2026
This is our 3rd Subaru purchase from this dealership. Each transaction is professional and smooth. They are fair and reasonable. No dog and pony show here. A day or two after the sale, our sales rep followed up to see if we had any additional questions about the car. Their service has always been 2nd to none!
Great service! Helpful and attentive to detail. Have been patronizing them for 8 years and will continue to so so.
Great people, great service and the facility is good , no pressure when I was there, good experience
Great experience! Purchased a 2025 Crosstrek Wilderness and entire process was easy and relaxed. Sales Exec James Inim was friendly, professional, and knowledgeable. Derek in Finance and Justin in the Internet department were great to deal with. Highly recommend this Dealershio!
Ron is great. Second vehicle from him. No xx and simple as could be to get the vehicle
Very helpful and courteous. I'm not sure why 15 words are required though, hmm...
Everyone was terrific and it’s such a nice looking dealership! Sorry I didn’t meet “Scott” who is mentioned in this review so I can’t rate him, but if he was involved in our making the deal I’m sure he’s great, too as everything went incredibly smooth.
Every visit they great would quickly with a smile. They communicate very well about what's going on and how long it'll take. I showed up 20 minutes early, they started before my appointment.
Got my 1st Subaru last week. Brought it in for a state inspection. 5 Star Subaru is fast, efficient, & friendly. They will definitely get all my business.
Always receive great service and such a wonderful dealership. I so appreciate the friendly staff and our service advisor Jose is the best!
My salesman Bill was awesome. He listened to my preferences and helped me buy the car I wanted - not what he thought I should buy. Great experience
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Everyone goes out of their way to greet you. Darrell Copper and Ryan Burnham made sure I got the Forester I wanted and it my budget. They are both true professionals at providing the best customer service possible. Five Star Subaru will always have business.
The team worked hard to give me good deal. I gave up a lot on my trade but received a great value in return. I was happy and they were happy. Good negotiation, communication, advocate for enthusiasts. Good team all around. I commend the gentleman who presented me the car I left. He was gracious and patient.
My husband & I are very careful with researching high dollar purchases. Five Star Subaru and David exceeded our expectations with their attention to detail and his patience with all of our questions. Not once did David pressure us into the sale, but we appreciated his willingness to be forthcoming with information. He, also, went above & beyond with his attention to detail & made it clear that he and Five Star would be available to us after the purchase. If the need arises for another car purchase, David & Five Star will be our first stop!
There was no pressure answered all my questions I really liked the service my first Subaru I"m sure I WILL LOVE IT.
The team as a whole were great no pressure and were helpful and professional during my time at the dealership.
Very Dishonest with trade in values. I know what the car needed…about a 300 to 500 part. Your team offered me 14k for what should have been at least 18-20k…… one day later you have the car out on your lot for 32k and sold it a few days after that… good for you and your 18k profit while taking advantage of us with being unfair and dishonest with our trade in value.
I fully understand your in business to make money but your profit margin vs what you offered was a slap in the face to us the buyer.
... Read More DealerRater - Aug 31, 2026
Dave did a great job. Answered my questions and made sure the item I needed corrected was satisfactory completed. He did an excellent job!
I love Subaru Grapevine. You didn’t ask about Steve Lennon. What a great manager! Him and Ron will be the reasons I recommend your dealership and continue to buy Subaru’s in the future. What great guys!
James went out of his way to make sure we looked at vehicles we were interested & stayed late to assist us.
Should not take 2 hours for an oil change especially with an appointment. Maybe hire more employees or manage appointments slots so that wait does not exceed an hour.
Major problems with their referral to their body shop with my new car Kept me out of loop Took about 4 weeks just for estimate then demanded the loaner car back when I wanted another estimate. Servicemen were polite but clueless (except for one who was extremely rude) Very disappointed in whole process. Car fixed in 4 days at another body shop
Very professional and get you in and out in a timely manner. The frequent updates on the status are nice too.
Good communication with Service Tech who was very patient in explaining completely all of my service concerns.
This dealership is exceptional throughout. It is obvious from the excellent morale that management is excellent too. I can personally recommend this dealership highly!
Buying my Forester Touring at Five Star Subaru was one of the easiest car-buying experiences I've ever had. When I came in for a test drive, there was no pressure at all to buy right then. Once I decided to buy, I was in and out in a couple of hours. David's also been great with after-sale communication. If you're in the market for a new or pre-owned vehicle, I definitely recommend Five Star Subaru.
We were very pleased with everyone we interfaced with the day we purchased our vehicle.
Professional. Work done in timely manner. Courteous. Friendly. Respectful. Reminder of free car wash. Explanation of work done. Video describing work.
I had a great experience with Five Star Subaru of Grapevine. The sales department were attentive and answered all my questions. The finance department explained everything and I was soon on my way. Thank you!
My experience with these dealer has been very satisfactory,they are professional, kind and trustworthy. They have high standards to customers service. I am very happy with Subaru grapevine.
The experience in general was not bad. I do believe I'd have been happier with the experience if they would have made me aware of the damage to the car before I had purchased it . I'm sure they found it in their pre-purchase inspection
Had recently serviced my 2019 Forester due to engine light on and Travis Littrell helped me a lot to get this done . He was very helpful, friendly, accommodating, knowledgeable. At Five Star Subaru Grapevine seems to really gets things done with ease. Never had any problem encountered since I bought my car 7 years ago. The place is amazing! Free snacks and car wash!! You can’t beat that!
I arrived without an appointment on a very busy day for a leaking tire (which had to be replaced) and an oil change. Kyle was exception with his customer service, estimated time for completion and keeping me apprised of the car status through my wait. My only negative would be the free car wash. Very little effort on the exterior windows. There was approx 4” left untouched around both the front and rear glass
Work with Matt in service and Jason (heads up service). Could not do a better job of working with me to maximize my service experience. I’ve been going there for ten years!
This dealership is great ! Had car serviced today and the process was smooth and efficient from making the appointment to being escorted to my freshly washed vehicle after everything was completed Everyone was very personable ! Thanks
Service good and satisfied, service very fast not to long time and my grandson happy because your space have special for kid (tv channel for kid, book for kid) thanks
Wonderful experience at Five Star Subaru. I think I may have some new friends. Javier, who picked me up from my home, Justin, who sold me the car, and Ryan Barham. The buying experience was so smooth and I am so pleased with my New Subaru Forester. I feel like I need to write a story about my 2004 Subaru Forester (bought at Cook Chevrolet in Craig/Steamboat Springs, Co in 2004). I sold it to an individual and told him I hoped he’d get another 100,000 miles out of it. He said he’d be pleased with 50,000. I am a very ... Read More DealerRater - Aug 17, 2026
I brought my Outback in for its 60K checkup. My service advisor, Deion Thomas, was excellent. Everything went as expected. I was kept informed about the progress of my vehicle from start to finish. Thank you, Deion!
Great service these folks really care!! I was so impressed we actually purchased two vehicles in 12 months
Ray kirven! You’re the man. Thank you for an awesome experience and VIP treatment
Matt Branch, service adviser, kept me informed of the work, was professional and courteous. It would be nice if others in the industry was like Matt.
Service is always exceptional. Fast, friendly and professional. A pleasure to have reliable auto service
Customer service at this dealership is great! Excellent follow up with the customer. Took my Forester in for an oil change. Hayden was great at assisting through the process.
I enjoy working with Ron Yon. He is very knowledgeable about the cars and clearly explains and demonstrates the features. When I am next in the market for a vehicle, I will return to Ron. My experience with the finance office was the best I have ever had. Thank you! I like my new Crosstrek!
Excellent service and assistance; they did everything possible to help us get our car, and the follow-up has been very good even after the purchase.
Ray , Derek and Scott guided me through what is usually stressful and made my decision easier. Ray asked what my needs were and provided me with the support to get the best deal for my Crosstrek . Love this automobile and the service that Grapevine Subaru provides .
I already provided Dealer Rayer a summation of my experience today and it is not my fault that your system is not user friendly
As always, my visit to Five Star Subaru was fantastic. Upon my arrival, I was met by my Service Advisor Hayden Knowles. Hayden was our Sales Person for the three vehicles we have purchased at Five Star Subaru. She has transitioned to the Service Department. She took my vehicle and kept me updated on its progress. It's always a great thing when you see a familiar person. I had no worries about knowing my vehicle was being cared for. She kept me updated and when my car was finished she escorted me over and off I went knowing my ... Read More DealerRater - Aug 1, 2026
Took great care of us! Would by here again! Telly was great on our return visit!
I highly recommend Five Star Subaru! Ron worked with me for a few months to find me my dream Outback Wilderness and I could not be more happy with the one I ended up with. This dealership is NOT predatory in any capacity (which is so rare!). As a young woman shopping alone, I never not once felt like anyone was trying to take advantage of me or pressure me into a deal, which meant the world to me.
The staff at five star Subaru was truly impressive. I came in the last weekend in April looking to downsize from a truck to a sedan. After experiencing the new WRX with our salesman Jill I was ready to purchase. There were several cars that I liked more than the Subaru, but the laidback vibe and non pushy attitude of Jill and the rest of the dealership is ultimately why I purchased the Subaru over an Acura. The Acura dealer down the road was rude and overbearing. While five star subaru was more caring during the experience.
Five Star Subaru of Grapevine is truly the best of the best. They have earned a customer for life and a family of return customers forever. Steve and Corbin were absolutely fantastic and made the experience the best it could be. 10 stars top to bottom.
I had an outstanding experience purchasing my 2021 Subaru Crosstrek Sport at Five Star Subaru of Grapevine. From start to finish, the process was professional, transparent, and stress-free.
A huge thank you to Steve Lennon, Drew, and Cameron in Finance for making this one of the best car-buying experiences I've ever had. Steve was knowledgeable, honest, and took the time to make sure I was comfortable with every step of the process. Drew was friendly, patient, and never made me feel pressured. Cameron in Finance made the paperwork quick and easy, explained all of my options clearly, and made financing ... Read More DealerRater - Jul 27, 2026
I'm pleased with the service, and I'm pleased with the car, and my salesman "chief" was very helpful.
From the moment I got there everyone was so nice and professional. Kyle kept me updated on all things about my vehicle. I just love 5 Star Grapevine.
Great experience buying my 1st Subaru! Couldn't be more pleased with the entire process.
I've gotten my last two used cars from Five Star Subaru of Grapevine. Scott and his team are the best!
Great service, great location, great product, great process. No complaints at all. I highly recommend this dealership.
I have purchased two cars from Five Star Subaru. Bill has provided phenomenal service on both. I would recommend anyone that wants a stellar experience to try them first.
An excellent dealership provided us with the information we needed and the time to answer our questions
Quick service, courteous attendant that kept me informed all along while I waited on a nice room.
Good fast service from advisor Jose. I was pleasantly surprised when he came by to inform us our car was ready.
Very, very friendly staff; I felt valued right from the start. My service advisor, Colin H., explained exactly what the problem was and how it was fixed. He took the time to ensure that everything was simply perfect. Perhaps some of the dealerships that sell extremely high-priced cars should take a leaf out of 5 Star Subaru’s book when it comes to customer service.
We knew we wanted a Subaru. BB, helped us decide on a Outback. Very Happy!
My only problem was they did not air up the tires after rotating them. I had to go to Costco afterward to get it done properly. Also, it was impossible to reach them on the phone yesterday, so I had to come up there in person to get the appointment reset.
First great experience with a car dealership. Every employee was welcoming and helpful. Would definitely recommend this dealership to friends and family!
Had a great experience looked at alot of different cars but went back to the original outback i went in to see. Love the ascent though just a little out of my price range.
Honest and customer friendly. Appreciate this type of service especially since we are from out of town!
Everyone is courteous and polite. My service tech was the best! Snacks and drinks are always appreciated.
