Customer Testimonials in Grapevine TX
Fair, friendly fast and efficient. Great selection to choose from. Overall a good experience with this dealership.
Have owned a Subaru since 2022 and have always had great experience with service department at Five Star Subaru, Grapevine. Kyle Calvaruso, Service Advisor always has a smile and very helpful.
Pedro informed me of what needed to be done and the reason why besides what I scheduled the appointment for. I felt that he was honest and professional. He answered my questions. He gave estimates of the services.
The place is very convenient and the stuff is friendly and professional. They provide snacks and coffee tooooooooo
Beautiful facility, pro employees, with an easy customer experience. The service department is excellent. A 5 star experience for sure.
Easy to deal with. Attentive to all questions and needs. Very nice waiting area with refreshments.
We have never had a better experience!!! Steve knew what he was doing and had us in and out in less than 1.5 hrs!!! Go see him if you need a new car/truck!!! Great young gentleman!!!
Travis was our service adviser. He kept us well informed and did and excellent job. The technician completed the work and it’s all good.
Honest and friendly dealership, great experience. Highly recommend this dealership. Outstanding service department and service technicians
The service department was great Dieon Thomas was wonderful. They were very detailed about the repairs and the process was quick and easy
I’ve been using this dealership for eight years and the service has consistently been excellent.
Steve Joslin was friendly, courteous, cordial, knowledgeable, and patient. The team at Five Star Subaru were great. Our family of three smiled "big" as we had our picture taken with Steve and our Subaru in the back ground. We liked the safety features about the car. We were thankful that the Service Dept. was able to get the car ready in a timely manner. The car had features on it that others did not. Steve communicated everything about the car. He was experienced in his work and how to deal with people and it showed! We had a ... Read More DealerRater - Jun 15, 2026
Attentive, kind customer service was evident from our first communication. Excellent car-buying experience and clear communication without being pushy. Highly recommended.
Amazing repeat experience working with Casey Pierce. She is very professional and makes decisions immediately, we had a person waiting to greet us and we were in & out with our new car in 40 minutes. I truly enjoy taking my business to Casey & Five Star Subaru and will recommend all my family & friends to this dealership. They have all my future business too. Thank you Casey and Five Star team.
Ray and the team of 5 Star Subaru really are 5 stars! I called into the dealer looking for a new 2026 Crosstrek Premium and Ray found exactly what I was looking for! He even presented me the same model and options I was looking for but for a cheaper price than the one I expected him to show me. Excellent move, same everything but cheaper! He was extremely transparent and knowledgeable, he is a true expert. He sent me an OTD price over the phone, and that price never changed once. No BS fees too. Ray is an absolute superstar! Finance was ... Read More Yelp - Jun 13, 2026
Deion demonstrated excellent communication and understanding. Kept me up to date and provided options that worked for me.
Matt in service is the best. Every time I service there, the staff is quick and courteous. Shout out to the entire service team. I also want to thank the technician Ivan. He was careful with my carbon hood and locked my hood pins after the service.
Very good experience gave us a good amount for our trade without a lot of back and fourth and a fair price on our new vehicle as well as nice options for extra accessories.
Five Star Subaru is Fantastic!! Everyone is so generating and helpful, cordial and kind. We were mentioning about our love and experiences with the Subaru and how pleased we are of its features and it finally, in our opinions, being a top seller. The Staff and Technicians were achieving a very pleasant experience and wait time!!
Knowledgeable and pleasant and had everything ready right on time would work with him again
Always good, friendly service. I especially appreciate that they don't push unnecessary services but take the time to go over everything. Nice clean facility with a good selection of drinks.
Andrew was a great salesman he answered questions and brought up other insights about the vehicle we ended up purchasing. Brandon did a good job in explaining the extended warranty’s and made closing an easy process.
Took care of my needs when I wasn’t looking to be in the car market. They treat you with respect and honesty which is rare these days. Thank you for taking care of me and my family
The service department has the best customer service and communication that I've experienced, and it's been the same each time I've gone. Very refreshing!
The entire staff was transparent with pricing and very helpful through entire process, will be a returning customer.
Awesome experience! Quick and easy. We got the best deal there was. Really enjoyed the experience
Quick attention when arrived, cars available for test drive, offered a fair price without excessive haggling
Five Star Subaru of Grapevine and my sales person James went above and beyond to make the buying experience amazing. I’m so thankful to everyone there because they made the whole process as quick and stress-free as it gets.
This dealership is neat and organized. Andy is very knowledgeable and firm yet understanding of circumstances. Brandon is patient and kind, he explains all the paperwork well.
Easy to schedule; convenient location; pleasant, helpful service advisor, Pedro; clean facility; timely updates to progress; work completed on time - and washed
Thank you Luis for the amazing experience in love with my Forester sport onix edition. the process was smooth and easy. Thank you Corbin fo your service from the fiance department. Excellent customer service.
Brought my Chevy Silverado in for oil change, state inspection, tire rotation. They got me in and out in no time.
This dealership has outstanding customer service. The people in the department are all very courteous.
I enjoyed my experience with Kenny, he has been very informative every step of the way. He showed me the vehicles I asked to test drive, and ultimately I chose to purchase new. Kenny answered all my questions after I left the dealership with my new car. I would definitely buy from him again, and refer family and friends to him.
Will be coming back for service in the future, Colin was helpful and service was done quick.
It is painless bringing my car in for repairs. I don’t have to worry about the headache of return trips, not having my vehicle repaired correctly the first time
This was an easy yet still lengthy process. Everyone at 5 Star was so helpful and made our purchase a little better.
Everyone at Subaru is welcoming, friendly, professional, they are great at checking in on with the customers with detailed explanation!we highly recommend Subaru every time!
Everyone was great and friendly and the process didn't feel pressured. Truly a great buying experience. Would highly recommend
One of the best. When I bought my Outback in 2024 it was a great experience. Everything went so smoothly and I was impressed. My daughter has always brought Subaru and always loves them.
Such a friendly crew! Definitely recommend to anyone looking for a vehicle. They listened to everything I needed to say and worked with me.
Very helpful on what I needed everyone was very friendly and assisted of any of my needs
Smooth purchase experience, no unnecessary add ons, fast process, very friendly and helpful staff overall.
This was definitely the easiest purchase I've ever made. Everyone was friendly and informative.
service was very good and everything went smoothly. one minor glitch. I have used Grapevine Subaru for 7 years
Great job by the entire team. Everyone went above and beyond throughout the entire process. Thanks
This place and the Salespeople are excellent. No games. No hassle. Cameron is honest and a people person. I enjoyed my car buying experience.
Very nice used Subaru. No pressure. Excellent buying experience. I would highly recommend these guys.
Truly a 5‑star experience! The fact that I live in Austin and still chose Five Star Subaru all the way in Dallas should say a lot — this dealership is one of the best in the area. My main goal was a no‑nonsense lease deal on a new Outback, and that’s exactly what I found here.
Jaylon, the salesperson I worked with, went above and beyond to get me the practical deal I knew made sense (he can be a hard bargain, but stick with him 😄). Derek in the finance department made the transaction smooth and easy as well.
... Read More DealerRater - Apr 28, 2026
Great Experience from start to finish. Very happy and looking forward to my orientation on my car in a few weeks
David was exceptional in first talking about the features of the car. It seems like that part is less important to other sales people and that’s why I bought from him. I wanted to know why I should sell my relatively new Outback for a brand new version. He was clear, straightforward and didn’t dally. Best car salesman I’ve experienced.
Waited a while to see our sales representative and didn't feel like he was fully prepared.
Excelentes instalaciones . Muy limpio y organizado. El personal muy profesional y amable. Su taller de primera.
Excellent service department, I appreciate how they care for my car and me! Very thorough and great communication
The best experience I’ve ever had at a car dealership. It took a hour and a half to get it done. It was a great experience.
My experience there was completely awesome!!! I must mention David Hendricks' supervisor Casey Pierce. She is the BEST!!!! She was so patient and kind and communicated with me throughout the whole process of getting this car. There were some hiccups that were involved but she worked very diligently to get me in the car that I ended up purchasing. She seems to truly care about her customers which is very rare these days! She was such a blessing in my time of need and I truly appreciate everyone (even those working behind the scenes) who worked to take care of ... Read More DealerRater - Apr 22, 2026
Chief was very helpful and attentive to us. We love our new Subaru Outback Wilderness!
Always have great service at Five Star Subaru. The Service Advisor explained everything and including info re:what was still under warranty. Highly recommend this dealership.
I’m happy with the Service provided. My advisor Kyle Calvaruso kept me up to date on what’s going on, listened and acted on the issue I had with my car. The waiting area was clean, there’s wifi and snacks provided while waiting. I highly recommend Five Star Subaru in Grapevine.
Great experience. Staff were kind and friendly and I never felt pressure to buy anything. After I got the car there was a slight issue which they resolved immediately no questions asked. Would highly recommend if you are in the market for a new Subaru.
The service here has been great. Helpful representatives, a nice waiting area, and clean facilities.
Went in today for my 6 month maintenance appointment and was in and out,under an hour!! Unheard of at dealerships! Great job Subaru of Grapevine!
Easy 24 thousand mile Periodic Maintenance Clean , well stocked breakroom Service adviser was polite and explained was was checjed
I purchased my first car here, and everyone who helped me was great! Brandon in finances was amazing, helpful, and very down to earth!
The entire experience was great , from the time we pulled on the lot till we drove out with our new Subaru.
Everyone was kind and considerate of what we wanted. We didn’t feel pressured into anything we didn’t want and walked out completely satisfied.
Customer Service Kyle C. did a fantastic job and even the team members in bay’s, excellent just keep up the excellent work.
And a five star is to go to Corbin Beck ………………… I’m happy as I can be 🤗
I just purchased my second new Subaru from this dealer and it was another pleasant and fairly easy process. The internet sales rep was great to work with and the finance manager presented options but was friendly with no hard sell. The entire process was completed in only a couple hours and I felt like I got a good deal. The only minor downside was making the purchase late on Friday night and the car prep was rushed and incomplete.
From the service scheduling to its completion, 5 Star Subaru is both personal and professional. Upon arrival for service, I was attended to within minutes, invited inside for the service advisor to come. T. Barnett was my advisor who informed all that the service was going to cover. While waiting he kept me informed. When it was done the results were sent via video. The manager came to check on the customers in the waiting room, which well stocked with choice coffee and tea. Such service makes you never go somewhere else. Thanks 5 Star Subaru.
The service department is awesome! Always friendly helpful staff that go the extra mile to keep our vehicle running great. They are always happy to answer questions and prompt with our appointments.
Everybody was very pleasant to deal with. This is my 4th Forester since 2014. I love the brand and people is very nice.
Less haggle than other dealerships. But they could improve on their process preparing a car.
Made a very painful situation (transmission replacement) much less painless (bought a CPO vehicle). Taylor was a star and even the finance guy didn't pressure me into buying silly things.
Super helpful buying process and efficient. Everything explained in detail. Dealership a pleasant environment overall
excellent service especially by the service advisor Dion, amazing customer service, well informed regaeding all aspect related to the work
Best car buying experience we’ve ever had. Super knowledgeable, patient, friendly and everyone goes out of their way to make sure all questions are answered including ones you didn’t think of.
Ray was very responsive and easy to work with. Also a thank you to Xavier who drove me back from the airport after returning my rental car.
We bought a 2019 Outback and just purchased a 2026 OutBack from your dealership.All the paperwork and getting the car was very smooth and the people were easy to deal with over the phone getting everything done.
Always amazing service! Highly highly recommend stopping by, always friendly faces to greet you at the door!
Mr. Cooper was very attentive and an excellent listener. He asked good questions about my lifestyle then related the benefits of the Hybrid to my sepcifics. He allowed me to ask everything I wanted to know since I didn't know anything about a hybrid, and I took up a lot of his time, yet he never seemed rushed. He didn't rush me: didn't hand me keys and wave "there you go, have fun!" We sat in the car for quite sometime in the carport while we reviewed the elements of driving a hybrid. This is ... Read More DealerRater - Mar 27, 2026
The people are knowledgeable, efficient and friendly. The facility is clean and comfortable. Tyler is always upbeat.
Great customer service! Deion Thomas was very helpful, explained everything clearly, and responded quickly promptly.
Very knowledgeable and friendly group of people. No high pressure sales. They take the time needed to help you with your request.
Amazing! No pressure to purchase and no sales pitches. The deals were so good that they spoke on their own! I wasn't expecting to purchase the same day I came in to test drive but the stars all lined up and I walked away with exactly what I wanted. Everything was so easy and smooth -- almost too good to be true! Thank you for an AMAZING purchase experience! Nart and Team - - you all were wonderful!
I enjoy bringing my car into this dealership when maintenance is needed. They are always polite and get work done in a timely manner. Also enjoy the complementary carwash.
This is a great experience to buy a car or get it serviced. They have a wonderful staff and work with you to get the best deals available. I highly recommend Travis in the service department. Thank you for a job well done.
Easy to work with. Easy location to reach. Clean facility. Didn’t have to haggle about the price or how I was going to pay.
I put great, but the app said I had to write 15 words. So, I will add that I wish they hadn’t sprayed perfume everywhere when they cleaned the vehicle. I have been parking it outside with the windows down for days.
I have all the oil changes on my 2 Subaru's done at Five Star Subaru in Grapevine Texas.
The people that work at Five Star Subaru are the.best! They care about you! They go the extra mile.
My experience was very easy straight to the point and quick, I don’t think you could’ve asked for a quicker turnaround.
Spectacular sales department. My buying experience was nothing but exceptional. When I plan to buy another vehicle five star has earned my potential return business
Cameron was great to work with. No pressure, was able to find exactly what I was looking for and get a great deal. Financing with Derek was straightforward and easy, overall a great experience.
Very nice waiting area. Fair price. Service Coordinator Explained every thing that was done. Easy to get to.
Great for giving shoppers room to look on their own and testing. Buying process was. No pressure. Just had my first checkup and had full service oil change, tires rotated, and wash. No charge. Folks there are friendly. The show room, the offices, the waiting lounge, and the shop were spic n span. Great car, great pricing, free wi-fi. The lounge is self serve with a wide selection of drinks and snacks.
This was my first time going to this dealership. It was a positive experience from finish. I am very pleased.
I have am in the customer service business for over 55 years and yours is among the best I have experienced. You may take pride in your dealership. Your customers do not make your dealership your people make your dealership. Thank you for the example I have seen.
They are trustworthy and friendly. It’s very easy to schedule appointments online. Service time is reasonable.
Cameron and crew at Five Star Subaru have always taken great care of me. This time was no different. Great options, a good price, and great service.
