Customer Testimonials
Excellent customer service, easy to work with, not pushy or obnoxious. Will definitely use them again!
I love the this dealership! Everyone who works here is always so welcoming and helpful. Best car buying experience Iāve ever had. I look forward to being a continuous customer! I was most recently helped by Chief and Derek and they were the best of the best.
Excellent customer service, quick and efficient. Iām new in town and will definitely use this dealership again.
James āChiefā is the best. I enjoyed my experience at Five Star Subaru Thank you. Steve Anderson
casey had been wonderful. Weāve bought 2 cars from her and have been please with the experience
The customer service was very excellent and professional. The technician was informative and friendly. The snacks were appreciated!
We were greeted at the door by a man who I assume was a manager. Tobias was waiting on us, and he had the car at the front of the dealership. Everything went as smooth as clockwork. I really couldnāt ask for more.
I finally bought a certified preowned car (CPO) from Five Star Subaru in end of August 2024! I have been in market and searching for a car since June 2024, preferred from a dealership. Unfortunately, all dealerships that I dealt with have add on/re-conditioned fee that they reluctant or not willing to disclose until you go to the dealership to test the car. Not Five Start Subaru. I saw the car that I like and at reasonable advertised price. I request for all in out of the door price before I schedule for test drive at dealership. Surprisingly, I got a ...
Wonderful service experience. Thoroughly explained all my options, and helped me pick what was best for us. Very quick, and kept me updated along the way.
They were very busy when I got there. A little miscommunication, but it was resolved quickly and all went well
Nice dealership, nice service, big selection of cars new and used, very good service. Sold.
Once again it was a pleasure to have my car serviced at five star subaru.
I was very impressed with this dealership. I believe it was one of the managers that opened the door to usher us in. Tobias had the car we wanted to test, drive, ready and waiting at the front. When we were finally finished, someone showed me where to get some cold water to refill my own and they had snacks for the customers in the same area. I would buy from this dealership again, if the need ever arises.
I have come to rely on great service from the folks at Five Star Subaru.
Jaime did a great job helping me with any questions I had. He was extremely knowledgeable.
Jaylon was a great salesman Greg lacks mannerism and politeness Not friendly at all Not a smile at all In fact, he never appreciateyJaylon for doing a great job and getting a sale done
James was very friendly and made the whole experience easy and comfortable. He laid out the options and made sure I was at ease with the entire process.
Everyone was very friendly, outgoing and helpful. The entire process was very easy, no pressure and smooth. Very positive experience from beginning to end. Could not be happier.
Was greeted by Shannon R, she is extremely helpful she helped me find what I was looking for, wait wasnāt long, test drove different models with me, showed me the technology of the vehicle, the finance gentleman was of great help as well! Iāll refer everyone here! Professional without feeling pressure! Thank you!
I can't express enough how grateful I am for the exceptional service I received from Mike. I was in a tough spot, needing my car serviced at the last minute, and Mike went above and beyond to accommodate me. From the moment I walked in, he made me feel like a valued customer, despite the short notice. Mike's professionalism, friendliness, and genuine care for his customers are truly remarkable. He took the time to explain everything clearly, ensuring I understood the work that needed to be done and giving me peace of mind. It's rare to find ...
The advertised price is exactly the final price plus tax and compulsory documentation fees. There is no hidden fees - adds on or recondition fee. Exact quote with details of break down provided before I arrived. I am very satisfied with the process and the pre-owned vehicle that I eventually bought.
The whole crew was awesome. They took care of me and all my needs. A
Very good experience. Would recommend to a friend or family. Can't think of anything else
We walked into 5 Star just looking. It ten a rainy afternoon and we were bored of doing nothing. In a couple of hours, we were driving off in a new car. We loved everything about 5 Star and would recommend it to others looking for a new car, or to just get out of the rain.
They are always ready to do what is needed for the customer! I had requested a ride to work when I made my appointment. When I arrived, they said I they did not have a person to take me. The service mgr., Jake?? - quickly said he would take me and pick me back up. Thatās what I call 5-star service!!! He also answered all my questions about how long brakes last (my car has 46,000 miles on it) and my questions about the transmission. So many reasons that I LOVE MY SUBARU!!
The service at Five Star Subaru is always prompt and complete, whether the job is big or small.
Overall a very pleasant experience. It was with the commute from Houston to get a new Subaru
The easiest place to buy a new Subaru whether in person or by email, text or phone
Had a wonderful experience with Joe Tareen. Knowledgeable, friendly and easy to work with. Dealership was clean and staff was helpful and friendly. Loved the snack kitchen available for late night deals.
Great customer service from the service department and sales. vehicle maintenance is also always done in a timely manner with never any issues after i get my vehicle back.
Awesome experience. However when we went to take care of the financing the guys office reeked of cigarette smoke. PU
Everyone was so pleasant to work with! The only issue I had was I specifically ordered factory installed options that werenāt installed and I wasnāt aware they were missing until the day after I brought it home.
Service Department is always professional, communicative, thoughtful and courteous. Keep up the good pay and benefits for your employees so they can continue happily take care of your customers!
I have to tell you, folks, this dealership has the best service department. Other dealerships? Theyāre all losers compared to this dealership. Believe me, I've seen a lot of service departments, but this one? It's just incredible. These guys are winners, pure and simple. They know how to get things doneāfast, efficient, and with top-notch quality. Nobody services cars like they do. The mechanics? Tremendous. The staff? Just fantastic, so polite, so professional. I took my car in, and it came out running better than ever before. Unbelievable work. Trust me, you won't find a ...
The service personnel are always friendly, professional, and willing to solve whatever service I need. If I need a loaner, they usually have one available. The work has always been preformed in a timely manner. And they wash the car!
Oil and filter change was done in under an hour. Colin was very helpful in answering my questions and adjusting sound.
Service depart was great! Mike was very patient with me and answered all of my questions. I really appreciated that I was given an update periodically.
Five Star and their service team are the best. They have always gone above and beyond.
Bought 4th Subaru. Very Professional. Highly Recommend. Easy Process. Super Clean Showroom. Great Service Department.
The most pleasant experience at a dealership ever! Great service and everyone there is wonderful to work with!
"Excellent experience with Five Star Subaru! Friendly staff, great selection, and fair prices. Highly recommend!"
Convenient location; Exceptionally clean facility: friendly, engaging staff; comfortable waiting lounge; well stocked snacks and drinks; under promised and over delivered ( projected 3 - 4 hours, was completed in 2, including a washed car
We are from Oklahoma City attending a conference in Dallas , long story short our Outback was vandalized and a window broken , Five Star Subaru helped us get back on the road , ( thanks Doug ) AWESOME SERVICE!! We tried to get help from another dealer but they would not help at all , evidently they donāt live up to the Subaru community standards that are common among quality dealers , Five Star does ; they live up to their ā Community Commitment ā itās not just a sales pitch , totally impressed ! By the way Cavender Subaru out of Norman Oklahoma made the arrangement to get ...
We were impressed and found all the staff very courteous. All our question were answered and we were happy with our purchase
Hayden was very knowledgeable and helpful. She was even patient when I asked her the same questions multiple times. She helped me identify and decide what I wanted. I appreciate that
I actually enjoyed buying a car. Everyone made the process easy and relaxing. Highly recommend!
The customer service I experienced with Jaylon was above anything Iāve ever experienced at a dealership. He had me in and out in under 1.5 hours.
Colin was amazing! He was very communicative and the best person Iāve dealt with in the service department.
Always a great experience and friendly staff. I would highly recommend this dealership to anyone.
Deyton was a pleasure to work with. He came out the the lot when we arrived and introduced himself. We told him what we were planning to do and he allowed us to spend as much time as we wanted looking around. When we decided what we wanted to test drive, he found all the models and configurations we wanted to drive. No pressure at all. High pressure sales people that won't let you have time alone to look and talk are a big turn off and Deyton was the exact opposite of that. I hope Deyton is still ...
They change oil , tire rotation and oil filter of my car its very fast , they are all nice to me good work done and they have snack to the customer. Thank you so much.God bless
Enjoyed the experience and would buy here again. Everyone was very informative and helpful; no pressure.
Great vibe at 5 Star Subaru. Buying a new car should be FUN, and this was. We laughed and laughed!
Five Star Subaru was a good place to buy a car. No markups, no upselling, just what I wanted and they made it quick and easy. Chief and Brandon did a great job and were great to deal with.
Loved the friendly service, good pricing and overall ease of the purchase transaction. Thank you for making the process go so smoothly.
Great service in a very clean and well kept waiting area; all amenities no less!
John was very patient with me. It's my second time working with this dealership, I highly recommend it!
Excellent all around service. Friendly service advisor and clean facility. Out the door in less than an hour-whatās not to like?
Lauren Cano made my experience at 5star Subaru seamless and I'd recommend this place for buying a new car
I have always had a great experience and Saturday was no exception. Colin checked me in and keep me posted every step of the process.
Casey was by far the best salesperson I have ever worked with when buying a car.
Nick was very knowledgeable of the Subaru vehicles. He escorted us through the dealership, the service area and parts area.
Ron was very helpful and easy to work with. We appreciate his knowledge of Subaru products
very good dealership was nice and worked with me on numbers. very clear and xx
Wonderful experience from the first point of contact. I really appreciate Hayden personally delivering my new car to me at my home! It truly was the best car buying experience Iāve ever had.
After going to another dealership I came back to Five Star Subaru to buy my second car from them. Their prices were much lower and they worked with me to get me in the car I wanted. I bought a 2025 Outback and I absolutely love it. Thanks Five Star for making my dream come true
Excellent service. Quick, polite, knew my name. Very informative. Attention to detail. Recommend him highly
I'd give 10 stars if I could! Treated myself & my mother as if we're family from walking in the door to extra parts & service. Derek was super getting us financed for 2 Subarus at 1 sitting. John & Tobias Internet sales we're the best! We bought a 25 Outback Touring & 25 Forester Sport, BEST experience ever! It was a long drive for us, but well worth changing dealerships š„° We will be back for service and anything else we may need, truly the best experience!
A/c is cooler like before just not cold like the rental they loaned us.
Treated myself & my mother as if we're family from walking in the door, extra parts & service. Derek was super getting us financed for 2 Subarus at 1 sitting. John & Tobias Internet sales we're the best! We bought a 25 Outback Touring & 25 Forester Sport, BEST experience ever! It was a l9ng drive for us, but we'll worth changing dealerships š„° We will be back for service and anything else we may need, truly the best experience!
Always nice and helpful. I have been using this dealership since I bought my first 2019 Crosstrek. I have bought 2 Outbacks, one in 2021 and a 2025 recently.
This our se and car purchase from 5 Star. Our salesman Bill Klozik is great to work with.
Tony runs a great dealership! The staff are respectful, kind, and sincere. Love coming there!
Matt and staff were great getting me in and out, in a reasonable amount of time and kept me informed!
We purchased a Crosstrek from Fivestar and our experience was great. Want to thank Hayden for explaining in detail all functions of the car and making the purchase a pleasant experience.
We purchased a Crosstrek from Fivestar and our experience was great. Want to thank Hayden for explaining in detail all functions of the car and making the purchase a pleasant experience.
Another great experience with the service team.. Jason and Michael are the best automobile service providers I have ever worked with. The name Five Star Subaru definitely fits as their rating has always been five stars from me.i want to complement the Pack family and all involved in the most beautiful display of our American Flag and our state flag of Texas. They are really impressive and hugel. Thank you for all that you do,from the customer to the community. Congratulations on winning the 2024 Subaru Love Promise Retailer of the Year..
I was impressed at the respect and friendlyness of everyone that we came incontact with will recommend to everyone!
Great service and sales. They were very attentive to our needs and didn't pressure us in any way. Love our new car and highly recommend purchasing from Grapevine Star Subaru!
Excelente servicio en espaƱol, muy profesionales y explican todo con muy paciencia y conocimiento muy agradecido por el servicio recibido
Always quick service here and nice people Michael 0 did a great job on my wifeās car as usual
The service Dept is always fast and friendly, always taking my concerns very seriously, colin is the best advisor iāve ever worked with
I am writing an update to my previous review which was not 100% positive, but after reading my concern and discussing it with other management staff Jason reached out to me personally and advised they considered my concern and are making changes to their website scheduling to include a way to reserve a loaner car. In addition they are making arrangements to reimburse me for the cost of my rental car. I drive 30 miles to go to Five Star Subaru of Grapevine even though there is another dealership less than 10 miles from my house. I do this because they have always ...
Everything went super smoothly! Deyton was super helpful & knew everything about the car. He was super attentive & kind! It was also a really nice building
Five Star employees are very courteous to their customers. They provide a nice selection of snacks and drinks.
They are efficient and friendly. Pleasant environment to wait while the complete the service on our vehicles
They have a good customer service, the time that you spend at the dealership is low almost everytime and they have waiting areas with snacks and beverages to make your waiting a little bit better. Prices are pretty much lower compared with other dealerships. The only area I would say they should work on is on the carwash after each service.
Subaru replaced my radio. My car is not under warranty. Travis went above and beyond to keep me informed.
Chief was amazing!! He was very knowledgeable and a great help when buying my Crosstrek
They are awesome especially Dion. He took care of us. Replace the rear cover seat we bought and placed it perfectly
Excellent customer service! Jayson Palmer was very polite, attentive, very friendly too! At the end, he explained what was done!
Hayden and the tram at five-star were fantastic! Very helpful, prompt, and carried a sense of urgency. I tried working with my previous dealer and it was like pulling teeth to get a response from someone. This team gave the best price upfront, during our very first phone call before looking at the vehicle. All in all, this whole transaction was completed within about 3 working hours.
Nick was amazing and very helpful with my purchase! Will definitely buy from Nick AGAIN!
We worked with James 'Chief'. He was FANTASTIC! He is knowledgeable and kind. He relayed all the information we needed and said we could contact him anytime with questions. I highly recommend this dealership and James to anyone!
We worked primarily with Joe Tareen. He was honest, straightforward and professional at each step in the process. Joe provided all the information we needed without pressuring us to make a quick purchase. We give Joe a 5-star rating and would recommend him to others interested in owning a Subaru.
James āChiefā Inim was so helpful and kind while purchasing a new Crosstrek. His hospitality made all the difference in my experience and I am grateful!
The entire experience was fantastic. Other sales staff pitched in to balance our walk-in vs other returning customers. Actual purchase process was quick and smooth.
Casey was welcoming and friendly! Always helped me find the best option for my family!
Best dealership experience, we went to 6 other dealerships cross shoping 3 row suvs and none of them respected our time as well as 5 star. Jeremy was a great car sales dude, he especially was great when my wife couldn't decide on what color/interior combo she wanted so he just lined up several vehicles right next to each other for her to decide. Good price and good value.
I have never experienced buying a car that was as good as the experience I have had with this dealership. This is the first Subaru I have ever bought. I see now why my daughter has always owned Subarus. The treatment that has been shown to me is above and beyond.