Customer Testimonials in Grapevine TX
I brought my Outback in for its 60K checkup. My service advisor, Deion Thomas, was excellent. Everything went as expected. I was kept informed about the progress of my vehicle from start to finish. Thank you, Deion!
Great service these folks really care!! I was so impressed we actually purchased two vehicles in 12 months
Ray kirven! You’re the man. Thank you for an awesome experience and VIP treatment
Matt Branch, service adviser, kept me informed of the work, was professional and courteous. It would be nice if others in the industry was like Matt.
Service is always exceptional. Fast, friendly and professional. A pleasure to have reliable auto service
Customer service at this dealership is great! Excellent follow up with the customer. Took my Forester in for an oil change. Hayden was great at assisting through the process.
I enjoy working with Ron Yon. He is very knowledgeable about the cars and clearly explains and demonstrates the features. When I am next in the market for a vehicle, I will return to Ron. My experience with the finance office was the best I have ever had. Thank you! I like my new Crosstrek!
Excellent service and assistance; they did everything possible to help us get our car, and the follow-up has been very good even after the purchase.
Ray , Derek and Scott guided me through what is usually stressful and made my decision easier. Ray asked what my needs were and provided me with the support to get the best deal for my Crosstrek . Love this automobile and the service that Grapevine Subaru provides .
I already provided Dealer Rayer a summation of my experience today and it is not my fault that your system is not user friendly
As always, my visit to Five Star Subaru was fantastic. Upon my arrival, I was met by my Service Advisor Hayden Knowles. Hayden was our Sales Person for the three vehicles we have purchased at Five Star Subaru. She has transitioned to the Service Department. She took my vehicle and kept me updated on its progress. It's always a great thing when you see a familiar person. I had no worries about knowing my vehicle was being cared for. She kept me updated and when my car was finished she escorted me over and off I went knowing my ... Read More DealerRater - Aug 1, 2026
Took great care of us! Would by here again! Telly was great on our return visit!
I highly recommend Five Star Subaru! Ron worked with me for a few months to find me my dream Outback Wilderness and I could not be more happy with the one I ended up with. This dealership is NOT predatory in any capacity (which is so rare!). As a young woman shopping alone, I never not once felt like anyone was trying to take advantage of me or pressure me into a deal, which meant the world to me.
The staff at five star Subaru was truly impressive. I came in the last weekend in April looking to downsize from a truck to a sedan. After experiencing the new WRX with our salesman Jill I was ready to purchase. There were several cars that I liked more than the Subaru, but the laidback vibe and non pushy attitude of Jill and the rest of the dealership is ultimately why I purchased the Subaru over an Acura. The Acura dealer down the road was rude and overbearing. While five star subaru was more caring during the experience.
Five Star Subaru of Grapevine is truly the best of the best. They have earned a customer for life and a family of return customers forever. Steve and Corbin were absolutely fantastic and made the experience the best it could be. 10 stars top to bottom.
I had an outstanding experience purchasing my 2021 Subaru Crosstrek Sport at Five Star Subaru of Grapevine. From start to finish, the process was professional, transparent, and stress-free.
A huge thank you to Steve Lennon, Drew, and Cameron in Finance for making this one of the best car-buying experiences I've ever had. Steve was knowledgeable, honest, and took the time to make sure I was comfortable with every step of the process. Drew was friendly, patient, and never made me feel pressured. Cameron in Finance made the paperwork quick and easy, explained all of my options clearly, and made financing ... Read More DealerRater - Jul 27, 2026
I'm pleased with the service, and I'm pleased with the car, and my salesman "chief" was very helpful.
From the moment I got there everyone was so nice and professional. Kyle kept me updated on all things about my vehicle. I just love 5 Star Grapevine.
Great experience buying my 1st Subaru! Couldn't be more pleased with the entire process.
I've gotten my last two used cars from Five Star Subaru of Grapevine. Scott and his team are the best!
Great service, great location, great product, great process. No complaints at all. I highly recommend this dealership.
I have purchased two cars from Five Star Subaru. Bill has provided phenomenal service on both. I would recommend anyone that wants a stellar experience to try them first.
An excellent dealership provided us with the information we needed and the time to answer our questions
Quick service, courteous attendant that kept me informed all along while I waited on a nice room.
Good fast service from advisor Jose. I was pleasantly surprised when he came by to inform us our car was ready.
Very, very friendly staff; I felt valued right from the start. My service advisor, Colin H., explained exactly what the problem was and how it was fixed. He took the time to ensure that everything was simply perfect. Perhaps some of the dealerships that sell extremely high-priced cars should take a leaf out of 5 Star Subaru’s book when it comes to customer service.
We knew we wanted a Subaru. BB, helped us decide on a Outback. Very Happy!
My only problem was they did not air up the tires after rotating them. I had to go to Costco afterward to get it done properly. Also, it was impossible to reach them on the phone yesterday, so I had to come up there in person to get the appointment reset.
First great experience with a car dealership. Every employee was welcoming and helpful. Would definitely recommend this dealership to friends and family!
Had a great experience looked at alot of different cars but went back to the original outback i went in to see. Love the ascent though just a little out of my price range.
Honest and customer friendly. Appreciate this type of service especially since we are from out of town!
Everyone is courteous and polite. My service tech was the best! Snacks and drinks are always appreciated.
The staff we dealt with from beginning to end were very friendly. We would recommend them to our friends.
Everyone we interacted with was friendly and offered us a drink as soon as we walked into the dealership. David had the 2 vehicles we inquired about out and ready for a test drive when we arrived. We expected to have a lot of frustrating back and forth conversation and to spend most of the day at the dealership, but that was not the case at all. We were surprised with how quick and easy our purchase was!
The staff at 5 Star Subaru was very friendly and helpful. Collin worked on my car and was very nice and explained the process very clearly.
The best in the Metroplex. Staff, service , professionalism , price are all exceptional. We have purchased 3 automobiles and would not go anywhere else!
This is the best Dealership in Texas and I ever Ben at and good people and the people are so nice and really helpful and they love to help people get good reliable cars and I Thank God for this Dealership and I love my 2008 Gold Honda Accord and keep up the Good work and Jordan is the best Employee ever and he love to help people and he try his best to find good cars for people and family’s and I think that Jordan should get a big raise for all the hard work that he put in ... Read More DealerRater - Jun 30, 2026
Fair, friendly fast and efficient. Great selection to choose from. Overall a good experience with this dealership.
Have owned a Subaru since 2022 and have always had great experience with service department at Five Star Subaru, Grapevine. Kyle Calvaruso, Service Advisor always has a smile and very helpful.
Pedro informed me of what needed to be done and the reason why besides what I scheduled the appointment for. I felt that he was honest and professional. He answered my questions. He gave estimates of the services.
The place is very convenient and the stuff is friendly and professional. They provide snacks and coffee tooooooooo
Beautiful facility, pro employees, with an easy customer experience. The service department is excellent. A 5 star experience for sure.
Easy to deal with. Attentive to all questions and needs. Very nice waiting area with refreshments.
We have never had a better experience!!! Steve knew what he was doing and had us in and out in less than 1.5 hrs!!! Go see him if you need a new car/truck!!! Great young gentleman!!!
Travis was our service adviser. He kept us well informed and did and excellent job. The technician completed the work and it’s all good.
Honest and friendly dealership, great experience. Highly recommend this dealership. Outstanding service department and service technicians
The service department was great Dieon Thomas was wonderful. They were very detailed about the repairs and the process was quick and easy
I’ve been using this dealership for eight years and the service has consistently been excellent.
Steve Joslin was friendly, courteous, cordial, knowledgeable, and patient. The team at Five Star Subaru were great. Our family of three smiled "big" as we had our picture taken with Steve and our Subaru in the back ground. We liked the safety features about the car. We were thankful that the Service Dept. was able to get the car ready in a timely manner. The car had features on it that others did not. Steve communicated everything about the car. He was experienced in his work and how to deal with people and it showed! We had a ... Read More DealerRater - Jun 15, 2026
Attentive, kind customer service was evident from our first communication. Excellent car-buying experience and clear communication without being pushy. Highly recommended.
Amazing repeat experience working with Casey Pierce. She is very professional and makes decisions immediately, we had a person waiting to greet us and we were in & out with our new car in 40 minutes. I truly enjoy taking my business to Casey & Five Star Subaru and will recommend all my family & friends to this dealership. They have all my future business too. Thank you Casey and Five Star team.
Ray and the team of 5 Star Subaru really are 5 stars! I called into the dealer looking for a new 2026 Crosstrek Premium and Ray found exactly what I was looking for! He even presented me the same model and options I was looking for but for a cheaper price than the one I expected him to show me. Excellent move, same everything but cheaper! He was extremely transparent and knowledgeable, he is a true expert. He sent me an OTD price over the phone, and that price never changed once. No BS fees too. Ray is an absolute superstar! Finance was ... Read More Yelp - Jun 13, 2026
Deion demonstrated excellent communication and understanding. Kept me up to date and provided options that worked for me.
Matt in service is the best. Every time I service there, the staff is quick and courteous. Shout out to the entire service team. I also want to thank the technician Ivan. He was careful with my carbon hood and locked my hood pins after the service.
Very good experience gave us a good amount for our trade without a lot of back and fourth and a fair price on our new vehicle as well as nice options for extra accessories.
Five Star Subaru is Fantastic!! Everyone is so generating and helpful, cordial and kind. We were mentioning about our love and experiences with the Subaru and how pleased we are of its features and it finally, in our opinions, being a top seller. The Staff and Technicians were achieving a very pleasant experience and wait time!!
Knowledgeable and pleasant and had everything ready right on time would work with him again
Always good, friendly service. I especially appreciate that they don't push unnecessary services but take the time to go over everything. Nice clean facility with a good selection of drinks.
Andrew was a great salesman he answered questions and brought up other insights about the vehicle we ended up purchasing. Brandon did a good job in explaining the extended warranty’s and made closing an easy process.
Took care of my needs when I wasn’t looking to be in the car market. They treat you with respect and honesty which is rare these days. Thank you for taking care of me and my family
The service department has the best customer service and communication that I've experienced, and it's been the same each time I've gone. Very refreshing!
The entire staff was transparent with pricing and very helpful through entire process, will be a returning customer.
Awesome experience! Quick and easy. We got the best deal there was. Really enjoyed the experience
Quick attention when arrived, cars available for test drive, offered a fair price without excessive haggling
Five Star Subaru of Grapevine and my sales person James went above and beyond to make the buying experience amazing. I’m so thankful to everyone there because they made the whole process as quick and stress-free as it gets.
This dealership is neat and organized. Andy is very knowledgeable and firm yet understanding of circumstances. Brandon is patient and kind, he explains all the paperwork well.
Easy to schedule; convenient location; pleasant, helpful service advisor, Pedro; clean facility; timely updates to progress; work completed on time - and washed
Thank you Luis for the amazing experience in love with my Forester sport onix edition. the process was smooth and easy. Thank you Corbin fo your service from the fiance department. Excellent customer service.
Brought my Chevy Silverado in for oil change, state inspection, tire rotation. They got me in and out in no time.
This dealership has outstanding customer service. The people in the department are all very courteous.
I enjoyed my experience with Kenny, he has been very informative every step of the way. He showed me the vehicles I asked to test drive, and ultimately I chose to purchase new. Kenny answered all my questions after I left the dealership with my new car. I would definitely buy from him again, and refer family and friends to him.
Will be coming back for service in the future, Colin was helpful and service was done quick.
It is painless bringing my car in for repairs. I don’t have to worry about the headache of return trips, not having my vehicle repaired correctly the first time
This was an easy yet still lengthy process. Everyone at 5 Star was so helpful and made our purchase a little better.
Everyone at Subaru is welcoming, friendly, professional, they are great at checking in on with the customers with detailed explanation!we highly recommend Subaru every time!
Everyone was great and friendly and the process didn't feel pressured. Truly a great buying experience. Would highly recommend
One of the best. When I bought my Outback in 2024 it was a great experience. Everything went so smoothly and I was impressed. My daughter has always brought Subaru and always loves them.
Such a friendly crew! Definitely recommend to anyone looking for a vehicle. They listened to everything I needed to say and worked with me.
Very helpful on what I needed everyone was very friendly and assisted of any of my needs
Smooth purchase experience, no unnecessary add ons, fast process, very friendly and helpful staff overall.
This was definitely the easiest purchase I've ever made. Everyone was friendly and informative.
service was very good and everything went smoothly. one minor glitch. I have used Grapevine Subaru for 7 years
Great job by the entire team. Everyone went above and beyond throughout the entire process. Thanks
This place and the Salespeople are excellent. No games. No hassle. Cameron is honest and a people person. I enjoyed my car buying experience.
Very nice used Subaru. No pressure. Excellent buying experience. I would highly recommend these guys.
Truly a 5‑star experience! The fact that I live in Austin and still chose Five Star Subaru all the way in Dallas should say a lot — this dealership is one of the best in the area. My main goal was a no‑nonsense lease deal on a new Outback, and that’s exactly what I found here.
Jaylon, the salesperson I worked with, went above and beyond to get me the practical deal I knew made sense (he can be a hard bargain, but stick with him 😄). Derek in the finance department made the transaction smooth and easy as well.
... Read More DealerRater - Apr 28, 2026
Great Experience from start to finish. Very happy and looking forward to my orientation on my car in a few weeks
David was exceptional in first talking about the features of the car. It seems like that part is less important to other sales people and that’s why I bought from him. I wanted to know why I should sell my relatively new Outback for a brand new version. He was clear, straightforward and didn’t dally. Best car salesman I’ve experienced.
Waited a while to see our sales representative and didn't feel like he was fully prepared.
Excelentes instalaciones . Muy limpio y organizado. El personal muy profesional y amable. Su taller de primera.
Excellent service department, I appreciate how they care for my car and me! Very thorough and great communication
The best experience I’ve ever had at a car dealership. It took a hour and a half to get it done. It was a great experience.
My experience there was completely awesome!!! I must mention David Hendricks' supervisor Casey Pierce. She is the BEST!!!! She was so patient and kind and communicated with me throughout the whole process of getting this car. There were some hiccups that were involved but she worked very diligently to get me in the car that I ended up purchasing. She seems to truly care about her customers which is very rare these days! She was such a blessing in my time of need and I truly appreciate everyone (even those working behind the scenes) who worked to take care of ... Read More DealerRater - Apr 22, 2026
Chief was very helpful and attentive to us. We love our new Subaru Outback Wilderness!
Always have great service at Five Star Subaru. The Service Advisor explained everything and including info re:what was still under warranty. Highly recommend this dealership.
I’m happy with the Service provided. My advisor Kyle Calvaruso kept me up to date on what’s going on, listened and acted on the issue I had with my car. The waiting area was clean, there’s wifi and snacks provided while waiting. I highly recommend Five Star Subaru in Grapevine.
Great experience. Staff were kind and friendly and I never felt pressure to buy anything. After I got the car there was a slight issue which they resolved immediately no questions asked. Would highly recommend if you are in the market for a new Subaru.
The service here has been great. Helpful representatives, a nice waiting area, and clean facilities.
Went in today for my 6 month maintenance appointment and was in and out,under an hour!! Unheard of at dealerships! Great job Subaru of Grapevine!
Easy 24 thousand mile Periodic Maintenance Clean , well stocked breakroom Service adviser was polite and explained was was checjed
