Customer Testimonials in Grapevine TX
Professional, proficient and patient during the test drive, during the paperwork process, and at signing.
I was very happy. Service was good. They worked with me to where I needed to be.
We have had nothing but issues with our vehicle and the dealership won’t fix them all. We bought a vehicle in good faith from Five Star and it has been nothing but a nightmare. This dealership had such high ratings, so we felt confident buying from them. We were very, very wrong.
James Inim wasn't what I expected for a salesman -- a pleasant surprise! He gave me all the info and time with the car to make a decision. He got a car transferred from another dealership and met their price. I recommend working with Chief James.
They were great! John Mosqueda went above and beyond for us. We had so many questions and he was so patient!! He wanted to make sure we got the car that was right for us. Thank you! The man who helped us with the paperwork and financing was also great. Not pushy, just helpful. Thank you!
Great experience, very impressed with Jaylon and the rest of the team. We’d go back again!
It was caos had appointment with finance at a certain time and finance was late......
Super customer service and Matt did great The problem was fixed and the appointment schedule made it easy for us
We found these people most knowledgeable, thank you for stepping in and helping Kenney Gaines.
Took my car in cause my check engine light came on and they replaced the part I needed and got me a loaner while they had to keep it for a day. This is a great dealership. The Service Department is awesome.
Easy to deal with. No pressure. Good experience. 3 car that was brought from dealership
Welcoming environment and not pushy! Sales staff and vehicle maintenance staff are great! Comfortable and relaxing area to wait as well.
The folks over at Five Star Subaru of Grapevine were awesome to work with and I would most certainly purchase another vehicle from them in the future.
Travis provided great customer service! He was very knowledgeable and careful to explain the details of the service my car needed.
I was treated exceptionally well. Everyone was very personal. Overall I had a great experience. I will definitely recommend others to your dealership. I have never been treated this well when purchasing a car. Y’all are 5 Star and amazing. Extremely satisfied
Impeccable service. I had the pleasure of working again with Deion Thomas. He is the best!
They promptly were there to take my car. They explained what they were gonna do. They kept me informed every step of the process. They walked me through my car when I picked it up asked if I had questions. Complete thorough very professional job.
Super supportive and listened well. Didn’t feel pressured into something I didn’t want. Would go there again.
An outstanding service and treatment. Five Star Subaru made us feel like family, and best choice!
BB was so easy to work with will recommend him to family and friends and neighbors!
Very good shopping experience. Dave is great to work with and we felt like we got a great deal. Most of all we are really enjoying our new Subaru!
It was a great experience. Everyone was nice and professional. Definitely would buy a vehicle from that dealership again.
This was the most enjoyable auto buying experience, no pressure and excellent customer service. Thank you for a wonderful experience.
Ray was awesome. Very helpful and great to work with. I came up from Houston to purchase from 5 Star.
Friendly environment, professional customer service. Service was finished in a timely manner. Very excited about my CrossTrex.
First class Operation. Five Star Subaru staff is fantastic. Personable and accommodating. I highly recommend doing business with them. Service department deserves the highest recognition.
Antonio R is my Service Rep and was quick to identify the issues I had been experiencing: all traceable back to original paperwork not being completed regarding the official corporate owner. It took him almost 2 hours to untangle the mess and everything else fell into place. All this work was done under our Warranty!!! 5 Star is OUR Subaru Dealership!!!
People all so friendly and helpful Matthew was great , kept me informed of progress of my car and had everything ready when I picked it up
First class service, first class people. Comfortable waiting room, solid wi-fi, alows me to work remotely while having my car serviced. They always keep me informed. Always a pleasant experience. Since I bought the extended warranty, no ugly surprises. 😎
This was our second Subaru purchase from Five Star and they are a pleasure to work with. I recommend them and will definitely return for our next car purchase.
Wonderful experience! John was great to work with. I recommend him and would buy from John again.
I had a great experience at five star Subaru in Grapevine Tx I would definitely recommend to family and friends.
Car Prep was not initially satisfactory and car had to go back to wash and detail. It looked like it was rushed but Cameron made it right by sending it back
Great dealership with professional team that provided me with all of the information needed to select my Ascent.
Good interaction with team and explained features in-detailed. Happy to take vehicle from Five star.
Excellent people who care about their customers and they make it easy to want to return and purchase again.
I had an amazing experience at Five Star Subaru! The entire team was friendly, knowledgeable, and made the car-buying process smooth and stress-free. I ended up purchasing a Subaru Crosstrek Wilderness and couldn’t be happier with my decision
Matthew the service rep was knowledgeable, friendly, and professional. Work was done in a very timely manner. Thank you! Renaker Parks.
Overall, a very satisfying experience purchasing from Five Star Subaru. It was a pleasure to work with David Hendricks on the purchase of a new Outback. He is personable, professional and knowledgeable and made me feel completely at ease during the entire selection and purchasing experience. I know I can contact him any time I have a question or concern with my new vehicle. Not particularly impressed with the use of tablets for contract and service documents.
This goes out to my guy Jeremy. He went out of his way to help me, and I can't say enough about him. Between him and the dealership they are both great. When you go in, please ask for Jeremy.
No nonsense hassling, very direct and straight shooting. Everything was explained clearly. Looking forward to service being provided.
Made the process easy and pleasant. Took time to show the features of the car.
The atención and service is excellent. The installation are nice and very confortable. Very profesional people
The dealership was clean and organized. The employee’s were courteous.and knowledgable. I would recommend Five Star to friends and family.
Very pleasant team to work with. Darrell Cooper is a Rock Star! We were impressed with everyone's efforts and did not feel pressured what so ever.
David was great! He answered evry question and gave us the information we wanted without all the extras we didn't. Great experience!
I love it treat me nice bucause some one recoment me there a friend from work
They're very professional, and focused on providing great service, understanding my needs and expectations. Everyone there has obviously been trained well, and seem to personally care about providing a good experience to their customers.
Amazing experience! Taylor and the rest of the team were so beyond helpful, professional and fast! Previously, I was very dreadful of having to trade my car in due to poor leasing experiences in the past at another dealership. Because of Taylor I an no longer feeling that way -he made the process so enjoyable! I will be back again come time for my next lease. Cannot thank this team enough for an incredible experience!
Not every sale will be perfect, what matters most to me is what happens when there are challenges. Dealership accepted responsibility and rectified the issue to my complete satisfaction.
Excellent customer service by Red and all of the finance department. Was a wonderful car buying experience all around.
When a person states they’re not interested, they shouldn’t need to repeat themselves 3 times with the same answer.
I recently purchased a car from Five Star Subaru Grapevine, and I couldn’t be more impressed with the entire experience. As repeat customers from five years ago when we bought my wife’s car, we knew we’d be in good hands, but this visit exceeded our expectations. David Hendricks was fantastic—he was patient, attentive, and never pushy. He made the entire process straightforward and stress-free. Derek Adams from the financing team was also incredibly helpful. He worked with us to find an option that fit our budget and made the paperwork clear and easy to understand. I ...
Staff is very professional, observant, and friendly. They are attentive to the needs of your car. Their patience and quality of service is very much appreciated. Matt Branch, Dylon, Kyle Calvaruso, and Jason - Site Manager all were very knowledgeable and helpful.
The whole car buying process was very easy and the staff was great. Thank you
James was simply amazing! Very thorough and mindful of what really mattered to me when selecting my car and options. Helpful and no pressure selling. I highly recommend him.
From the moment I interacted with Casey over internet sales, I knew this would be different from other car-buying experiences I've had. Casey immediately impressed me with her patience and expertise, taking the time to thoroughly answer all my questions about different models and features. This personalized attention made me feel valued as a customer and ultimately led to my decision to purchase. The transition to the buying process was remarkably smooth, thanks to Nart and Greg who worked together seamlessly to make what is typically a stressful experience feel relaxed and straightforward. They explained every detail of the ...
We have always had great customer service. The attention to the customer is always appreciated. Great service.
Shannon was great and I will be back to see her the next time I need a car. She cares about making sure I get what I want and follows up with me. I got there a little late on a Saturday and Shannon and Brandon made sure I was able to leave with new car that day!
Making an appointment through the replacement of all 4 tires on our 2020 Subaru Outback things were on schedule and even below our original service estimate The staff and services provided are a 10.
This dealership has great people whether from the service center, sales and management! Though I’m not really happy with my car, they make things better by being so helpful!
Excelente in customer satis. Thanks again for your expert care! I will definitely be back.
I had a great experience with “Chief“ James. He provided me with pertinent information and excellent demonstration on the vehicles of my interest. Chief was not pushy, and displayed the highest level of salesmanship throughout my time with him. I did purchase an used Mercedes Benz GLB-250. Overall, the dealership is amazingly nice and friendly
During my brief visit to Five Star Subaru of Grapevine earlier today, I had a great experience with the Sales Professional, Chief James. He provided me with pertinent information and excellent demonstration on the vehicles of my interest. Chief was not pushy, and displayed the highest level of salesmanship throughout my time with him. He has a great sense of humor! Though I did not purchase the vehicle today, I will definitely return to see him when I am ready to do so. Overall, the dealership is amazingly nice and friendly.
Chief was very helpful and knowledgeable. This was my second time purchasing a vehicle from 5 star Subaru. I highly recommend Chief and the 5 star Subaru team.
I've bought many cars, but this was the first time I'd say I actually enjoyed the experience. Zero pressure. Super comfortable environment. James was always helpful, engaging, humorous, and knowledgeable- a real pro. I've already given his name to two friends thinking of getting a Subaru, and look forward to our next as well! Thanks Chief!!!
I had a good experience business with David. He understanding what is my need and expectations so the deal was quick and easy.
Five Star fits! What a wonderful experience! Mr. Frazier is a wonderful representative of your business. He IS the reason I didn’t want to go anywhere else. Our trade in experience was easy and so was the paperwork! I live in Oklahoma, but I WILL travel back when I need a new car, and I hope that I see Darryl when I get there.
Great people and great service. nice break room,Thank you Scott.good good good good
Nart was very helpful when buying my first car! They provided me the best comfort when I had to wait at times! He was very imformitive and perfect for me!
First time I've ever had an enjoyable experience when purchasing a new car. Everyone I met was friendly and helpful. Jordan told me exactly what he could and couldn't do for me. I felt like a got a good deal on exactly what vehicle I was looking for. I highly recommend Five Star Subaru. They definitely lived up to their name.
This was the 2nd car I've purchased from this dealership. Both Harrison and Junior were awesome. Junior jumped in to help with no ego or high pressure tactics. Great experience again.
Incredibly pleased with the entire experience! Deyton was very knowledgeable about the product and went above and beyond to ensure we were happy. I would recommend Five Star Subaru to anyone.
I truly enjoyed the experience I had with Sam pack five star Subaru I have had no disappointments
Great customer service! I felt very welcome from the moment I walked in the door, to the moment I drove off with my brand new Subaru!
Andy and Brandon made for an extremely efficient and pleasant buying experience. We felt comfortable from the beginning with the guidance from Andy throughout the sales process. Brandon was very knowledgeable and friendly throughout the financing process answering any questions we had. Their approach is the way it should be.
Everyone is friendly & professional. Great customer service. Clean facility and everyone is helpful. Awesome employees
Pedro was an excellent,knowledgeable associate and was able to answer all my questions! Thank you
Casey was so awesome and patient with me and made buying a car easy. Great dealership to buy from
Latif greeted us warmly on our first visit even though we did not have an appointment. We were searching for a new car and our first SUV. We are new to the Subaru family and had A LOT of questions which Latif fielded gracefully and with outstanding knowledge of the various styles and options. We ended up coming back for additional test drives before deciding on the Outback Wilderness. Each time we felt welcomed and not pressured. When we went through the purchase process, Corbin did a great job of explaining the various options of additional coverage. When we came ...
Great experience. No hidden fees or add-ons. David was great throughout the process . Derek was clear in all of our options and treated us with respect knowing we had been through the process before. I will definitely recommend this dealership to friends and even enemies!
Luis made the transaction smooth and easy. We will be going back to see him. The experience there was probably the best I've ever had at any dealership. Keep doing what yall are doing and Subaru will keep thriving.
We came in and we were immediately greeted by Latif, and he seemed very knowledgeable about the product, was very respectful, and answered all our questions. We did not buy that day, but we were impressed with this particular seller. We will definitely come back to see him in a couple of months.
Latif helped a lot for buying new car. But slightly disappointed with the John for the glass deep tinting. It was miss communicated before buying car they said they will do it deep tinting after purchasing they have changed their words they have added extra money even for tire protection and asked money just $75 for doing deep tinting which was not expected, even it was mentioned on the website also it will be deep tinting but it was not there for my car. i could have not purchased if they would have told before.
I received very good care and love my new 2025 Subaru! Everyone was very nice and helped get the best service for my new care
WE are very happy with the Forrester purchase and getting used to all the safety features .Wish Five Star was closer to Arlington for service but we will survive.
Great experience! I’m so happy with my purchase. Jaylon was great to work with!
It was a very busy day! Kyle was very nice. It took a while, but everything was done. I've always been treated well at 5 Star Subaru.
Purchasing from Five Star Subaru of Grapevine was a very easy process. Harrison, the sales associate was very helpful and answered all the questions I had and I had several. Five Star customer service receives a 10 from me. I am very happy with my purchase.
Large inventory of cars to choose from. Excellent customer service from sales to finance to service.
Positive experience and no pressure. Friendly and knowledgeable with a good selection of vehicles. Would definitely recommend.
Great conversation with Casey and answered my questioning . And drove around two vehicles to see how I like.
John Mosqueda is excellent. We would recommend dealership. Transaction was straightforward. Four more words needed.
James “Chief” Inim greeted me with a smile on an early Saturday morning. We test drove a couple of vehicles and he let me get to know the cars after the test drives to be sure it was what I wanted. No Pressure! Chief was very helpful and ensured that all my questions were answered before buying the car and afterwards went over how to access and setup features. Their customer service is definitely the best. I will be coming back to Chief and Five Star Subaru.
Always excellent customer service. Never have had to wait for long periods and always kept informed
A pleasant experience. Found the perfect car for us. Took delivery the same day. We're happy.
You made buying my Forester Wilderness so easy. You also took thetime to set up my phone and the rest of my technology. You showed me all the cool features on my new car. the best!!
It was great experience. Didn’t feel pressured. Friendly people. Dog friendly too. 10/10.
Salesman Ray was awesome. Went out of his way to ensure everything was right! Thanks!
Awesome dealership easy to get an appointment time frame on how long your vehicle will be in service. They update you periodically and let you know how everything‘s going if they find something different than what it’s in for service. They automatically come out and talk with you about it recommend the service They just really take care of their customers. This is a very awesome dealership. I can’t say enough about them.