Customer Testimonials
super nice folks all around, Shannon has by far been the best salesperson I have delt with very pleasant and helpful
This was the 3rd Subaru that I have bought from Five Star Subaru. I have completed confidence in every ones knowledge and appreciate all of their help.
Very good dealership. I have been using them for over 5 years and have never had a problem.
Service was quick and easy, friendly advisor, comfortable waiting, finished on time, stood behind battery warranty, and replaced.
The salesman and everyone we dealt with were great and fair, and I love the WRXTR I got.
I always have a fantastic experience at this dealership. They are always happy to educate me when I ask questions & their service department is fast, even with a fully scheduled day. It’s not difficult to get a drop off appointment, the loaner vehicles are nice & drop ins are welcome. Five Stars for Five Star Subaru!
From the beginning of my car search, Five Star Subaru has been a great experience. The staff members from every area have been knowledgeable, helpful, welcoming and provided stellar service.
Everyone here is so helpful. They give you all the information you need and answer any questions you may have.
The best service experience ever!!! They truly give you a 5 Star service. Other dealers only talk about it, Five Star Subaru delivers it. They were chosen as the Retailer of The Year in 2024 in the whole country!Deservedly so. Awesome job!!!!!
My experience was amazing and everything was clear. Dayton was very helpful regarding my options and he explained everything about the car that I purchased he is very patient. The financial office and especially Mr. Scott Mirbahaeddin were so helpful, they found me the best option for a loan without hesitation. I strongly recommend them, everything was fabulous and CRYSTAL CLEAR!! They offered me the best deal.
Great staff quick and efficient process. Darrin was great and took great care of me.
The buying experience was great. Everyone is so friendly and helpful. The facilities are very nice. Love Subaru.
Great people to work with!! Bill has always been personable and friendly. Always follows up to make sure everything is all right.
My experience could not have been better. I am not sure anything could have been improved. I'm happy!
Trustworthy reputable dealership. Professional and courteous salespeople. Would definitely recommend for a great carbuying experience..
Our salesman “Chief” James Inim was awesome. So sweet and went above and beyond to make our experience of buying our son’s first car exciting!
Great experience, Shannon was quick, easy and kind with any questions I had or information she shared and was never pushy. Loved it!
Jordan was amazing! He was very professional, accurate with all the information and accommodating to my needs and schedule. I would highly recommend Jordan to anyone.
Matt was my advisor! He explained every detail of the repairs, was proactive and friendly. Since I bought my car in this dealership, I have never had any bad experience! I am happy to drive an hour or so to get my maintenance done, although there are Subaru dealerships close to me! Keep it up and excellent service
Five star Subaru is great place to shop for a vehicle they really spend lot of time checking their vehicles very well organized thanks to good managers.
We don’t remember any interaction with Greg Cryer, but Taylor and Corbin Beck (finance) did an excellent job of explaining details, car features, etc. Overall, we are very pleased with our 5-star Subaru purchase and are so pleased with how non-stressful the trade in and new purchase went.
I had an Extremely pleasant no pressure experience throughout the purchase of my new Outback at 5-Star Subaru.
It was a great experience. Made purchasing a car very easy. Could not have done any better.
I had a great, hassle free experience all around! Harrison and the team were a pleasure to work with.
Service department has always been top notch. From keeping me up to date on what is being done to my vehicle to making sure I’m comfortable waiting.
World class service from drive-up to the service bay through pick-up of vehicle. Great communication. Comfortable customer waiting area with plenty of amenities. Free loan car was outstanding.
Great service but quite busy. Had to wait an hour and a half even though I had a scheduled appointment. Overall, the staff was nice and courteous and the service waiting area was clean.
This was by far the easiest car buying experience we’ve ever had. Shannon made accommodations very quickly and was very informative. The attention to detail this dealer has for its customers is unmatched. Thanks so much for the (basically) new Outback!
The service was great and professional. Shantai answered all the questions and also showed me a few more features on my new Subaru. I’m grateful for the good Service.
y overall experience with the dealership was remarkable in every way. Folks went out of their way to make sure I received the car and financing that was right for me. I highly recommend this dealership to anyone! Harrison Stables was honest and so easy to work with!!! Greg, Derek, David and everyone I had the pleasure to meet were so professional!!!
I had such a great experience purchasing my Outback with Luis "Junior" Hernandez that I brought my wife in to purchase a Forester. Junior made us feel at home, helped us pick exactly the right vehicle for us, and made the process truly painless. From the friendly staff everywhere we went in the dealership, to the cleanliness of everything (including the service department, big plus!), my wife and I were truly impressed. Thank you for treating us well and giving us a great deal!
The experience was very easy, quick and efficient with no hassle. Desired vehicle was ready for the test drive when we arrived.
I had such a wonderful experience. My salesman James “Chief” Inim was kind, helpful, and ensured I was comfortable with my new vehicle before taking it home. He took the time to review the vehicle’s features with me, answered all questions, and instilled that he was available for any future questions or concerns. It was truly a pleasure working with him. Everyone I was introduced to at Subaru were welcoming, and provided me with the comfort I was not particularly expecting once I walked through the doors of a dealership. I would absolutely recommend this dealership to all friends ...
I can’t express enough how great my experience at Five Star Subaru was from the moment i spoke with James inim on the phone to the moment i drove my new Subaru off the lot. Employees are very friendly and treat you like family the moment you walk in the door . The whole process was fun,fast and friendly and Shane in finance did an outstanding job explaining everything . This dealer really goes above and beyond to see that you leave satisfied. Thank Five Star Subaru Family For Everything.
Everything was Ok. I do not want to receive anymore surveys from you people. Stop sending them.
All was fine! I got exactly what I expected. The experience was just fine and dandy.
Great experience! Tobias was fantastic. I was so nervous about going to a dealership as my last couple of experiences had been awful but Tobias and Derek made it painless and pleasant. I would highly recommend!
Great communication and customer service and will work to keep the price in your budget
Best car buying experience in my life. I will recommend this dealership to anyone. I have told my family and friends about the positive experience.
Seamless experience. Kept me up to date about the arrival of my vehicle. Everyone was helpful.
Antonio was very informative and kind. Job well done! I was very satisfied with my service!
Service was excellent. Scheduled appointment and two additional services were completed efficiently and with courtesy.
I recently had the most outstanding experience purchasing a vehicle at Five Star Subaru, one that truly stands out as the best I've ever had. From the moment I stepped through the door, the entire process was incredibly efficient—I was in and out in less than an hour! Junior Hernandez, in particular, made a remarkable impression with his exceptional communication skills and meticulous attention to detail. He took the time to understand my needs, ensuring that I felt valued as a customer rather than just another sale on the sales floor. It's refreshing to work with someone ...
The whole experience was positive, from start to finish. No high-pressure sales tactics, Taylor and Casey were extremely responsive, and I got a great deal. Love my 2025 Forester so very much!
Customer service is FIVE STAR! The waiting area is very welcoming and the staff is so personable.
They are better than Sewell! They advertise about their service, but I wouldn’t go anywhere else but 5Star Subaru!! Great people and my service guy was really great! Don’t buy or get service from anyone else!!
Fabulous went above and beyond for our family thank you Kenny & Craig for the opportunity
Love the Subaru, love Five Star Subaru of Grapevine. Bought a new Crosstrek about 10 years ago from Hiley. At Hiley the sale process included deception at the payment stage and was maddening as the service department due to slow and inconsiderate, at times rude treatment. But I loved that XV Crosstrek. Traded it in on a used Forester from Five Star. The car is very good. The service and follow-up has been wonderful. I'm not kidding. I'll drive the extra miles to return to Five Star and avoid the 'other' no good dealership.
They got me in and out quickly so I could make a graduation ceremony. Great customer service and nice folks!
I am so thankful for Jeremy. He was amazing throughout the entire purchase and made me feel super excited about going through with a Subaru. His time, communication, care, and customer service is the most phenomenal I’ve ever seen in the car industry. Subaru is very blessed to have him and I recommend them to everyone looking to purchase a car in the future.
Specially James and Ron . They both are GREAT. For as a customer don’t want any sales person to push but RON do a good job not to do that and James after I get the deal done he still get in touch with me , make sure everything is ok with the new car . I’m so HAPPY to purchase at 5 star SUBARU
Great welcome, great care! I've just purchased a brand-new Subaru. I haven't experienced the service side yet. They helped me a lot to have the exact model and trim I like. Thanks to Chief James and Red Jose! An also thanks to Derek and Shane for the financing stuff.
A very professional business to do business with. Chief and all the finance people were very knowledgeable and patience and kind. Plus we love our new Subaru. Thanks to the entire crew at Five Star! Special thanks to Mike Ohanesian and Shantai Isom
Hayden was wonderful! She was very kind and quite knowledgeable of the features of the vehicle I took for a test drive. She ensured I felt comfortable in the vehicle and assisted with getting any features set up as well. Corbin was also fantastic! He assisted with the financing of my new vehicle and was very patient with all of my questions. I left feeling happy I made the best choices for my situation and grateful for both of their assistance.
Everything was great . Service was prompt smooth and seamless. It was a very streamlined experience.
Highly professional . Very responsive to questions and concerns. Total transparency when buying a car or receiving service. The person who explains all the car’s technology is a genius and does a superb job of simplifying everything. And these cars have a LOT of technology.
Everything was fine. Bill Klozik is always great. 4th time I have bought a Subaru from Bill. First one in 2011. I was a little disappointed with Chase Bank and how they verified my income but nothing against the dealership. It was awesome. Thanks. Michael Mitchell
Always have had top notch service when stopping in at Five Star Subaru of Grapevine Service Department.
The purchase of the car was simple and straightforward. No pressure, no gimmicks, and exactly as advertised. Everything was explained, and simple to understand. Tobias, my salesman was pleasantly helpful and easy to work with. This was a better car buying experience.
Prompt and correctly completed work. Fair price and friendly service. Excellent status communication. A top quality service center.
Easy Process Professional, straightforward and full transparency. No games. Awesome prices, nice selection...just a great place to buy a car.
Wow! Impressive service team! Picked up something on the road out in Grand Prairie and had my car towed to this store because I love the Sam Pack Five Star brand. They took excellent care of me and my precious pony! While they were waiting for my tire to arrive, my battery went dead, they notified me immediately and were able to replace it. Bonus! They noticed my key fob battery was low and replaced that too. I love that they have a text message system, which makes communication super easy and kept me updated on a regular basis. As ...
Super easy transaction. Second car I’ve bought from you all. Very happy with my decision.
Everyone was great, never felt pressured and paperwork was the quickest I’ve ever seen.
No sales pressure and took the time needed to help us get into our first brand new car, a Subaru Forester. Previous car salesman experiences were bad, would certainly return to David.
From the moment you drive in, they are attentive, knowledgeable and professional. You are kept informed and there are no surprises with the service needed or the cost.
Couldn’t ask for a better purchase experience, and Hayden has gone above and beyond for me for both my STI and my Crosstrek purchased here. There’s a reason I’ve traveled over 500 miles to purchase from Five Star Subaru and if/ when I’m in the market for another, I will be back!
Since I already had my mind made up as to what vehicle I was planning on purchasing, the staff had a pretty easy time dealing with me. Everyone I dealt with was attentive and helpful. This is my second Outback purchased from Five Star. So, I thought highly enough of them to return to their dealership for another one.
Amazing service. Always professional. Always ensures my wants are being met. Very flexible and goes out of the way to make sure we’re taken care of. Highly recommended Junior and five star Subaru.
Junior our salesman was fabulous. In fact everyone we met were great. Would recommend to all.
Customer service is top notch. Honda and Toyota cannot compared. I brought my car in for service and they are constantly updating the status and when my vehicle was ready for pick up. Travis was fantastic. The dealership is very clean and snacks are always free.
Jr was great to work with. I’m loving my new Forrester. This is my first Subaru
The whole team was great, especially Jordan. He always takes great care of me thru all situations - sales, service and any other thing I need !!!
Drove a friend’s Subaru ascent touring. Liked it. My lease on another vehicle was up soon. Started exploring a replacement. Finally decided on a touring onyx. Glad I did . More car for a lot less than other brands.
Was able to negotiate over the phone. The car was ready when we arrived. Answered our questions and very respectful. No hassle!
Joe Tareen was incredible! Made the whole experience enjoyable. Very patient and easy to work with.
Professional and courteous service. Did not pressure me into anything I did not want or need.
The dealership was welcoming, communication was excellent, and all staff were patient as we worked through a delay with our bank during our purchase. Overall, the process was very smooth and easy.
It was a no hazzle experience, was able to negotiate over phone and txt, they kept all paper ready to sign. Great experience.
Service advisor Travis did a great job with the status of my work and having my car ready. The charges were accurate for the work performed and quality work was done. I normally do my own work but I trust this dealership to he up to my standards.
Clean,friendly,helpful easy to work with comfortable good people nice service department and sales department
Joe Tareen was fantastic listening to our wants and needs to find the perfect car!
Great, fast service on my Impreza due to headlamp recall. Friendly, knowledgeable staff in Service Department. Clean, comfortable waiting area and coffee, soda, snacks available while waiting. Cleanest garage I’ve ever seen at a dealership. Special thanks to Travis for going over recommended service for my vehicle. Will recommend to friends and will definitely shop here first for my next Subaru. Well Done!!
The process of buying the car was painless. It was quick and easy. I love Subaru and my new car!
I highly recommend this dealership to buy a new/used car. My sales agent, Hayden has professional knowledge of the vehicle she is trying to sell, and explained to me each feature providing an hands on experience with me while I am there. It was a bit far from my home, but it is definitely worth being there.
Very pleased with this dealership and the services provided. They were respectful and very professional in every aspect of buying our car.
Very friendly & welcoming, James "Chief" Inim & his colleagues were low-pressure in helping us find the kind of car we wanted in our budget.
James Inim Sales Executive sold us our used Suburban. He was the best salesman ever. He paid attention to what our needs were and explained everything to us in detail every step of the way. He made sure we understood everything about the process. This man is a great asset to this dealership. We are very happy that James “Chief” walked us through this experience, and we are very happy with our “new” used car!!
Service advisor was nice and patient to answer my questions. Service was quick and the waiting room always pleasant
Mike Ohanesian is the best service representative I have ever had. I’m 64 and have had more than I can count. I have pretty much only own Hondas my whole life. Have had two Subarus one is a 2017, the other a 2018. Mike has been my service rep for years. Just wanted to provide some context to emphasize just how good Mike is.
Everyone was friendly. This was the easiest car purchase ever. Chief was the best salesman.
So easy, so quick...everything I want when buying a vehicle! Very happy with my experience.
Easiest car purchase ever. BB Belharrat was a pleasure to work with. I told him exactly what we needed and he came up with the "perfect" car. Not pushy, no hassle, just an extremely nice gentleman.
Outstanding dealership, excellent service department staff. People there are very friendly and helpful. Highly recommend.
Quick and easy for buying my Forester Sport with no hassle. Has good treat and help from Mr. Junior. We love it with a good impress for our first Subaru. Recommend to who want to buy a Subaru at Grapevine dealer. We appreciate it.
Five Star Subaru you are outstanding in many ways I appreciate everything you do, You are the best inventory sales service and mechanic technician etc.
Seamless purchase. So far a great experience. Hopefully the service extends beyond just the purchase.
I visited Five Star Subaru while shopping a particular used vehicle. Due to great history with the service department I was looking for a similar experience with the sales team and I had a great experience. No hassles and no gimmicks. A straightforward negotiation that ended with a happy handshake.