The 2018 Subaru Love Promise Customer and Community Commitment Award

We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.

We're honored to receive the 2018 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.

The 2018 Subaru Love Promise Customer and Community Commitment Award

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

The Subaru Love Promise Community Commitment

We believe in being a positive force in something bigger. And it all starts right here in our community. Not just by our donations, but by our actions.

That's why we stay true to our Love Promise Community Commitment by partnering with a wide variety of community nonprofits and charities.

Every year, we join hands with our owners in the "Share the Love" event, giving back to our community-a community that's given so much to us.

So, every day, we strive to ensure our love is felt not just by our customers, but by all in our community. We do this because we feel it is the right thing to do.

We are proud to participate in the Love Promise Community Commitment. We're grateful, not only to be a part of our community, but to serve and support the causes and passions that are closest to our hearts, right here in our neighborhood.

All of the organizations we support have one thing in common: the unwavering dedication to improve the world and the lives of ­its people.

Subaru Loves Pets

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Subaru Loves the Earth

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Subaru Loves Learning

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Subaru Loves to Help

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Subaru Loves to Care

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Pets

Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

A partner since 2008, Subaru has donated close to $14 million to the ASPCA and helped support nearly 1,000 pet adoption events, resulting in more than 11,500 adoptions to date.

Environment

Loving the environment means more than loving the great outdoors. It means working to preserve it.

Over a decade ago, Subaru became the first U.S. auto manufacturer to become zero-landfill, and now, in collaboration with the National Park Service and the National Parks Conservation Association, Subaru is leveraging that same environmental expertise to help the National Parks reach zero-landfill too.

Education

It’s our goal to make the pursuit of knowledge available to as many minds as possible.

Total donations to teachers: $92,233
Over 200 teachers adopted
More than 15,000 students impacts

Community

In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

Subaru and Meals on Wheels America worked together to make volunteering easier, by launching a tool called the Meals on Wheels Online Volunteer Drive.

Health

We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

Subaru has donated more than $4.5 million dollars to
Make A Wish, helping to grant 610 wishes in the U.S.

How is Five Star Subaru of Grapevine dedicated locally to the Love Promise?

Our Love Promise can be seen in over 247 Charities, Service Organizations and Community Events where we partnered with local charities and non-profits in 2015 and 2016. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well. SamPackCares.com is about our community where we strive to find different ways to support those who need help, when they need it. Our employees are driven to make a difference because we Care!

Operation Kindness, National FFA Foundation
Metro Crest Services
Driving Dreams Scholarship Fund
Kidd's Kids, Community Food Bank
Holy Angels Residential, Alzheimer's Association

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The Subaru Love Promise - Community Commitment View Our Love Promise Pledge
The Subaru Love Promise - Community Commitment
The Subaru Love Promise - Customer Commitment

Love Promise Stories from Five Star Subaru of Grapevine

2019 Subaru Ascent and Forester Launch Party  –  Dee B

2019 Subaru Ascent and Forester Launch Party

On November 13th, Subaru Grapevine held a launch party for the 2019 Subaru Ascent and Forester. Featured at the launch party were appetizers, a local artist, violinist, and raffles. Items won during the raffle were yoga mats, Kleen Kanteens, blankets, towels, backpacks, and so much more. In addition, Subaru and local businesses donated items for a silent auction. All the proceeds from the silent auction went to Grace of Grapevine. This year, Grace is our charity of choice for Share the Love. From November 15th to January 2nd, anyone who buys or leases a new Subaru selects a charity of choice, and Subaru donates $250 to the selected charity. If the new Subaru owner chooses Grace, we at Five Star Subaru will donate an additional $50 totaling a donation amount of $300. We hope to see your support from the months of November to January. Not only will you be investing in one of the safest and most reliable cars, but you will be supporting your charity of choice.


Five Star Subaru Grapevine "Operation Kindness"  –  Dee B

Five Star Subaru Grapevine

Five Star Subaru of Grapevine and "Operation Kindness" have teamed up to help more pets find their ‘happy’ in nice homes of Subaru owners. Sam Pack's Five Star Subaru recently demonstrated its generosity during a fundraising event and continues to portray its community support with Pet Adoptions throughout the year. A meaningful Pet Partnership is important to the dealership and the Subaru brand. Pet adoptions are a well-received initiative as the dealership engages in providing resources to help homeless pets find new homes with customers and dealership personnel. On September 27, 2018, Five Star Subaru dealership welcomed area donors into their Corporate Car Museum as hosts of a fundraiser to raise awareness for special needs at Operation Kindness in Carrollton, Texas. The Marketing Director of this compassionate organization, Lynn Handley, shares, “Operation Kindness does not receive any government funding and relies on grants, donations and adoption fees to provide medical care, and behavior support (for these needy animals).” Because of the vital support from partners like Subaru, Operation Kindness has helped 5,088 homeless animals find new loving homes this past year. As the original and largest "no-kill" shelter in North Texas, the operation serves as the go-to partner for 47 area municipal shelters and rescue organizations that have run out of space or do not have the medical resources to care for these animals. Since 1976, Operation Kindness and its generous donors and volunteers, like Five Star Subaru Grapevine, have saved the lives of more than 100,000 homeless pets. During the month of October, Five Star Subaru has been quite active with " Subaru Loves Pets" Events. Currently, the dealership is serving as a collection site seeking much-needed items and supplies for the dogs and cats housed at Operation Kindness. As customers walk through the front doors of the Five Star Subaru Grapevine dealership, they have the opportunity to make a contribution or order an item from Amazon. Having hosted 3 dog adoptions and 1 cat adoption already in the month of October, many of the dealership’s visitors were pleasantly surprised to learn Subaru had paid for their adoption fees during these recent events. The newly adoptive families posted photos of their adorable pets on social media outlets while others told happy stories of being Subaru owners with their "furever" friends. Five Star Subaru of Grapevine encourages Subaru owners to bring their pets while visiting the Service Center offering the special pups treats which are easily found on counters. There is always a warm and friendly atmosphere with a lot of smiles by people and pets alike. Subaru and Operation Kindness are the "purrfect" partnership! Beyond its reliable vehicle reputation, Subaru believes in family relationships while supporting the local community and its needs.


We the Ladies of Grapevine Rotary  –  Deb H

We the Ladies of Grapevine Rotary

We, the ladies of Grapevine Rotary, believe our mission is "Service above Self", and Five Star Subaru has done exactly that. We are so grateful to have them be a part of our team. Five Star Subaru partnered with us to make the Duck Race for Subaru Loves to Learn and together we raised over 18,000 and we are doing it again this year! Alongside that, Subaru of Grapevine is Partnering with Grace of Grapevine to feed the kids program this summer. Together through Share the Love program we hope to raise enough funds to help many children to make sure no child goes hungry. Dee Boyett joined our team 8 months ago and we certainly feel the "Love" from Subaru. Thank you Five Star Subaru for being a part of our community!


Subaru Loves to Learn  –  Kayla R

Subaru Loves to Learn

Subaru loves to learn was in high gear today as Dee Boyett went to Uplift Grand School today to drop off 150 Science books to Mrs. Rubac's class. Mrs. Rubac said, " The kids were so excited they said they could not wait to come back to school the next morning to read their new science books donated by Five Star Subaru. Kids were quoted saying: "Can we keep the books?" "Can I have more than one to read?" " These books make Science fun!" Dee Boyett said the smiles and the excitement is one she will never forget. The kids were so engaged as each one read page after page! Thank you Five Star Subaru for showing our school what community looks like. Your concern and generosity for Subaru Loves to Learn was present today and we appreciate you very much! Sincerely, Mrs. Rubac's 4th-grade class


Subaru Loves to Learn  –  Rubac J

Subaru Loves to Learn

Subaru loves to learn was in high gear today as Dee Boyett went to Uplift Grand School today to drop off 150 Science books to Mrs. Rubac's class. Mrs. Rubac said, " The kids were so excited they said they could not wait to come back to school the next morning to read their new science books donated by Five Star Subaru. Kids were quoted saying: "Can we keep the books?" "Can I have more than one to read?" " These books make Science fun!" Dee Boyett said the smiles and the excitement is one she will never forget. The kids were so engaged as each one read page after page! Thank you Five Star Subaru for showing our school what community looks like. Your concern and generosity for Subaru Loves to Learn was present today and we appreciate you very much! Sincerely, Mrs. Rubac's 4th-grade class


The Leukemia & Lymphoma Society of North Texas  –  Danielle C

 The Leukemia & Lymphoma Society of North Texas

The Leukemia & Lymphoma Society of North Texas had the wonderful opportunity to partner with 5 Star Subaru for their Subaru Loves to Care Program. As one of 10 local retailers, 5 Star delivered 80 blankets and arts and crafts kits to Lonestar Radiation Oncology, while simultaneously delivering hope, warmth, and words of encouragement to those currently being treated and battling for their lives. The Leukemia & Lymphoma Society of North Texas is beyond grateful for the generosity and commitment of 5 Star Subaru not only for our mission but also to those in our community. We are honored to partner with a company that gives back to some of the most deserving people and brings light to the darkness of a cancer diagnosis. Thanks Dee! Danielle Chelf - Campaign Specialist-Light The Night


Suba Scout Summer Event  –  Allen R

Suba Scout Summer Event

Suba Scout Summer Event Subaru and the City of Grapevine have teamed up with the Boy Scouts of America. The local BSA Council Longhorn Council found a great partner in Sam Pack’s Five Star Subaru. Each year Longhorn Council holds community fundraising breakfasts and luncheons. Leaders from all over the metroplex join in support of the Scouting movement. This year something new happened, the Longhorn Council held a competition. For Eagle Scouts heading off to college, to make a video of themselves describing how their scouting experience has changed their lives and how it has made an impact on their futures. The Prize for the winners was $500 and $1000 college scholarships, generously provided by Subaru of Grapevine. After meeting with the Subaru team, we decided to take this new relationship and start a new annual event. SubaScouting! Subaru and the Longhorn Council along with a lot of help from the City of Grapevine put together an event celebrating scouting and Subaru’s mutual love of cars. For older scouts, the Automotive Maintenance Merit Badge is one of 134 merit badges available to Scouts. It requires learning all the ins and outs of maintaining a car of your own, from checking the transmission fluid, to how to change a tire. At the Subascouting event held at Meadowmere Park in Grapevine, 25 young scouts earned the Automotive Maintenance Merit Badge using showroom CrossTreks from Subaru, along with instructors who know the CrossTreks like the back of their hands. There were also fishing games, a mobile Rock Climbing tower, and kayaking on the lake, provided by the City of Grapevine. We look forward to putting this event next year, with growing attendance and continued partnership from Five Star Subaru and the City of Grapevine.


Cowtown Great American Cleanup  –  Allen R

Cowtown Great American Cleanup

Keep Fort Worth Beautiful wants to extend their most gracious thanks to the team of Sam Pack’s Five Star Subaru of Grapevine for participating in this year’s Cowtown Great American Cleanup. The Cowtown Great American Cleanup celebrated its 34th anniversary this year and is one of the largest litter cleanup events in Fort Worth. Volunteers from over twenty schools, numerous neighborhood associations, faith groups, and individuals joined together to make a difference in their communities. In all, more than 6,000 volunteers removed over 140,000 pounds of litter from local parks, waterways, and roadways. Sam Pack took a leadership role and cleaned up the Oakland Lake Park which was in desperate need of help. Additionally, Sam Pack Five Star Subaru of Grapevine exhibited at the Earth Party, a volunteer after-cleanup party that is also FortWorth’s largest green event. The party features lunch for volunteers, a variety of entertainment, and family-friendly activities. This year, the Kids Who Care, Inc. musical theatre performed original works from their Earth and Soul production and electric violinist Zuriel Mereck played a mesmerizing set. The Welman Project created a beautiful mural from repurposed materials with kids attending the event. Perhaps best of all, seven dogs found their forever homes. Earth Party is also a zero waste event, and participants helped divert nearly 90% of the waste away from the landfill. Subaru has established a Love Promise Community Commitment where they believe in being a positive force in something bigger and it all starts in their local communities. This year they made a positive difference in Fort Worth, and we are grateful for their partnership. Thank you Sam Pack Five Star Subaru of Grapevine and thank you for helping with all the Subaru gifts for pets, for all the shelter dogs that were adopted that day!!! Brandi Kelp, MS Environmental Planner Keep Fort Worth Beautiful Coordinator City of Fort Worth — Working together to build a strong community.


Kidd’s Kids  –  Allen R

Kidd’s Kids

Over the years, Kidd’s Kids has been approached by various companies who are interested in working with us. While I’m always thankful for the support, when making the decision to form a partnership, it’s important to connect with businesses that truly understand the mission of Kidd’s Kids and whose values align with ours. We want partners that are not only dedicated to Kidd’s Kids, but the community as a whole. Partners like Five Star Subaru. Subaru started the “Share the Love” campaign in 2008 and every year, during the Share the Love event, Subaru retailers across the country donate $250 from every car sold to various charities. Since the Share the Love event started, Subaru retailers have donated millions to charity organizations. But it’s not just about selling cars, it’s about giving back to their communities. In 2016, the Sam Pack Auto Group opened their first Subaru dealership in Grapevine and selected Kidd’s Kids as the recipient of Five Star Subaru’s Share the Love campaign. Not knowing much about car sales, I had no idea how many cars would be sold in 6 weeks. Imagine my surprise when Kidd’s Kids was presented with a $10,000 check! For the second year in a row, Five Star Subaru chose Kidd’s Kids as their charity of choice for Share the Love and informed us their goal was to beat the previous donation of $10,000. Well, they didn’t just beat it. They blew it out of the water and a few weeks ago, Kidd’s Kids was presented a check for $43,765! Kidd’s Kids is incredibly proud and thankful to partner with an amazing company like Five Star Subaru. Thanks to them, we can continue to “put a little love in your heart”! xo,Caroline


Lead Duck  –  Allen R

Lead Duck

I just want to thank you again for sponsoring the First Annual Grapevine Rotary Duck Race this past April 5th. It was a huge success! Subaru really does love to Learn!!!! When Five Star Subaru agreed to be the “Lead Duck” sponsor, we had no idea (other than the financial donation), what that really meant. Subaru quickly became a part of the “duck team". Five Star Subaru helped promote the event on their website and Facebook page. Dee Boyett the PR person came to all the rotary events and helped promote the event. She even helped us with getting ducks adopted. Employees wore yellow “duck race” tee shirts at work and proudly engaged in every aspect of making this event a success. This is not typical of a sponsor and it’s a big part of what made the event so successful. We never expected such participation and time commitment from our lead sponsor and we can’t begin to tell you how much it meant to us that you Five Star Subaru was on our team. Thank you, thank you, thank you! We hope you’ll consider leading the ducks next year. Darlene Freed


HELLO  –  LISA C

HELLO

I would like to Thank Subaru for giving back to the community: Outstanding Customer Service in the Grapevine Texas area. Our Sale Rep. was outstanding very polite. From a simple hello, and sharing the love. Love my Subaru Thank you


Sammy Loves to Visit Five Star Subaru  –  Shannon T

Sammy Loves to Visit Five Star Subaru

Sammy Loves to Visit Five Star Subaru My daughter Sammy and I just love to visit Five Star Subaru of Grapevine. She loves the fact that almost everyone there knows her.We not only bought our Forester from your beautiful, brand-new Company, but we also have all of our Subaru’s serviced there. Sammy and her friends are in a group called #HEBRocks. We like coming to the dealership and painting rocks for all to see. We then post it on Facebook and anyone can join in the fun.When we found out from Dee Boyett, the customer relations lady, that Make-a-Wish Foundation was having some of their kids come to Five Star Subaru to play games and do some caroling, we wanted to join in the fun. Our group will be there to play games, paint and give inspirational quotes on rocks for the kids to take back to their hospital room. We are also bringing gifts to give to them.Sammy has Downs syndrome and to have a place that she can go to and have fun and feel so accepted, means the world to me.We love Five Star Subaru of Grapevine because it truly stands for the well-known phrase: “Love it is what makes a Subaru a Subaru."


Subaru Loves to Learn  –  Kayla B

Subaru Loves to Learn

Hi, My name is Kayla, and I came to Five Star Subaru of Grapevine to purchase a new Subaru.I was met by Dee, who showed me around the new dealership. She told me how great a vehicle Subaru is and how they are not only a reliable car, but how the organization works with the community. I proceeded to tell her that I was a teacher, and she said she would like to come to my classroom to tell my kids about Subaru and how important the automotive industry is to everyone.She showed up with all kinds of Subaru gifts for the children in my classroom.They loved the gifts and her stories of a career path at Subaru so much. My kids have very diverse backgrounds, so this was very encouraging to them.I bought a car that day, and I am very pleased to tell you Five Star Subaru cares about their customers and their community.


Meals on Wheels  –  Dee B

Meals on Wheels

From the moment I met Iris Bruton it was "love at first sight." She is a woman after my own heartand has worked for Meals on Wheels for years. She loves to help people!!She invited me to be a guest speaker at a function to launch Share the Love Event last week. When she announced that I was with Five Star Subaru and that we had established a great relationship already, she was right. I spoke to the crowd about the fact that for the past nine years Subaru of America has helped Meals on Wheels deliver over 1.7 million meals to America's seniors. I also described how lonely many folks of the elderly community are and how important it is to raise awareness on helping the elderly. I was raised by my grandmother, and she played a very important role in my life. Needless to say there was not a dry eye in the house until I followed it up with this: “Now is an important time to buy a Subaru!!!”Several days later, Iris and I also gathered up our employees’ donations and Christmas cards and delivered them to various homes across the Metroplex.Don’t forget Subaru of America (in partnership with Five Star Subaru of Grapevine) is donating $250 to worthy charities – including Meals on Wheels – between now and January 2nd, 2018, for each new vehicle leased or purchased. Buy a Subaru today!


Go Big, Go Small, Go Green  –  Sarah G

Go Big, Go Small, Go Green

Texas Retailer Embraces Eco-Friendliness in Big and Small Ways At Sam Pack’s Five Star Subaru of Grapevine, TX, going green isn’t only for the big items — like quick-closing overhead doors and low-e windows — it’s also woven into small details, such as pet adoptions and festival bracelets. Sam Pack has been in the auto business for 37 years, and his auto group includes six dealerships, all bearing the Five Star name and located throughout the Dallas-Fort Worth Metroplex. Pack Auto Group dealerships are known for earning top honors. A year after opening its doors, the Subaru store is following suit with its Eco-Friendly Retailer certification. Going Big Car washes are a big deal at Five Star Subaru. Customers can drop by anytime for a complementary wash. Throw in washes for service appointments and new sales, plus redelivery appointments, and the gallons add up. How many washes a day? “I would say easily between 80 and 100,” says Dee Boyett, Customer Relations/Event Coordinator at Five Star. Enter the car wash system that uses reclaimed water. It’s one of Five Star’s biggest green additions, but far from the only one. Other highlights include photo cells on exterior light fixtures and highspeed overhead doors that reduce the loss of conditioned air. An electrical timer shuts down non-essential power at night — from computers to shop equipment — reducing after-hours power draw. High-speed overhead doors reduce loss of conditioned air and increase natural light in the service area. 5 additional eco-friendly advancements at Five Star Subaru • Programmable thermostats • Ceiling fans • Low-e windows • Low-flow fixtures • Comprehensive recycling program Going Small Boyett leads Five Star’s Green Team and is joined by four additional members from across the organization — Stephen, Tony, Debbie and Marcus. The team meets monthly and finds methods to use eco-friendly practices in even the smallest ways. Take the wrist bracelets used at Grapevine’s Fossil Fest last year. The retailer helped sponsor the event and provided entry bracelets for a children’s area. Rather than traditional disposable festival bracelets, Boyett found another option. The retailer provided bands made of recycled materials that the children can keep and wear again. Event coordinators “liked it so much, they’re going to do it again next year,” said Boyett. Reusable event bracelets made from recycled materials replace disposable wrist bands. Another fine detail is the paper used to line kennels at Five Star’s monthly pet adoption events. Boyett says it’s recycled. Green Future Five Star’s eco-display (above) mirrors a tree Outside the dealership sits a large tree and grassy area, a prime location for a pet-friendly space. The bench under the tree is made from recycled milk cartons. Plastics that don’t break down are troublesome in landfills but make an allweather, long-lasting material for outdoor furniture. Boyett says Green Team plans for the outdoor space include the addition of a pet station made from recycled materials and the inclusion of recycled litter bags. Green Feedback “It has been infectious,” Boyett says of Five Star’s eco-friendly efforts. She’s had staff members and customers thank her personally for the green practices.


Subaru Loves To Learn Journey Learning Center  –  Mike G

Subaru Loves To Learn Journey Learning Center

Five Star Subaru of Grapevine Helps Journey Learning Center OpenIn keeping with the spirit of “Subaru Loves to Learn,” Five Star Subaru of Grapevine became a sponsor at a fundraiser recently that helped Journey Learning Center open its doors to a new home in Grapevine, TX.Mike Garabedian of Garabedian Properties hosted the fundraiser in October. Journey Learning Center is a non-profit 501-c3 organization that treats children with Autism Spectrum Disorder. Garabedian wanted to help this school get its formal start because his daughter attended the school when it was just a teacher in her home.The team came together and Five Star Subaru of Grapevine was proud to join in the mission with a sponsorship. A Back to the 80s Dance Party was held with world-renowned Richard Blade (KROQ, VH1, SiriusXM) emceeing the live music at the special event. Raffles, contests and a Red Carpet experience added to the evening’s festivities for the guests and sponsors attending at the Marq in Southlake.The event greatly assisted the Journey Learning Center to move from its two separate strip center locations to one combined space. This move will now provide for more space for the children, provide a safer environment and have additional space to begin an afterschool program for older children.


Sharing the Love with Kidd’s Kids  –  Brenda F

Sharing the Love with Kidd’s Kids

Last year Kidd's Kids was fortunate to be a beneficiary of Subaru's "Share the Love" campaign. We received a check for $10,000 which went to help us send children with a life-threatening conditions on a five-star trip to Disney World! Kidd's Kids provides hope and happiness by creating beautiful memories for these special children and their families on the all-expenses paid magical trip. Mr. Sam Pack and the entire dealership has worked with Caroline Kraddick, daughter of our late founder, legendary radio host, Kidd Kraddick, to once again partner with us for this year's Share the Love program. They support the community in so many ways and they took the time to allow us to educate them about what we do so that they can help us spread and the word about Kidd's Kids. We are so honored to have their support. We look forward to working with them for many years to come. Many thanks to everyone at the dealership for your incredible support!


Subaru & LLS Bring Warmth To Cancer Patients  –  Alyssa W

Subaru & LLS Bring Warmth To Cancer Patients

On July 27, Sam Pack’s Five Star Subaru partnered with The Leukemia & Lymphoma Society (LLS) of North Texas to deliver warmth to patients battling cancer at Lonestar Radiology Oncology. Five Star Subaru generously donated 80 blankets along with a number of arts & craft kits to patients at the center. One of the patients even joined us for a photo opportunity and took home a blanket that day! As patients left their appointments they were surprised to see a new display set up in the waiting room where they could take home a bit of warmth & hope during a time when things may be unsure. Subaru supports the Leukemia & Lymphoma Society in their mission to cure leukemia, lymphoma, Hodgkin's disease, and myeloma, and to improve the quality of life of patients and their families. LLS and patients across the country thank Five Star Subaru for their generosity towards our community! Because of you, our patients feel supported through their treatment and in survivorship. Thank you, Five Star Subaru!


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